Day Shift Loss Prevention Officer

Organization
The Rescue Mission Alliance (RMA) is a Christian non-profit organization that has been serving the less fortunate in Southern California through emergency and long-term rehabilitation services since 1972. RMA partners with local churches to meet the physical, emotional, and spiritual needs of the people we serve.
Summary
The Day ShiftLoss Prevention Officer is to protect company assets and improves profitability by assisting Security Department Management in developing and implementing security and Loss Prevention systems for employees, customers and the community. Loss Prevention Officer is responsible for Daily Activity Reports, Incident Reports and partners with local Police Department when needed. This position will report to the Rescue Mission Alliance Loss Prevention Manager with direct Supervision from the Lead Loss Prevention Officer. This is a regular full-time, non-exempt position and may require overtime and/or weekend work. Compensation is commensurate with skills and experience. This position is eligible for overtime and benefits according to applicable guidelines.
Essential Duties & Responsibilities

• Provide a visible security presence to ensure the safety and security of RMA facilities, customers, guests, and staff.
• Patrol premises to detect and prevent suspicious occurrences, theft, unsafe conditions, and potential conflicts.
• Perform monitoring and surveillance activities to identify indicators for internal or external theft.
• Conduct external and internal investigations, documenting all Loss Prevention incidents properly.
• Enforce parking rules and Thrift Store policies & procedures.
• Respond to and investigates potential situations reported.
• Warn violators of rule infractions and apprehend or evict them from premises when necessary.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention & Security Manager.
• Contact Lead Loss Prevention Officer if situations escalate or present a danger.
• Follows patrol orders and post orders
• Involve outside authorities for assistance when needed (Police, Paramedics, Fire, etc.).
• Maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Secures all gates, windows, doors, entrances, buildings, freezers, pantries, etc. at proper times and sequence.
• Performs regular security & safety sweeps.
• Maintain “Hands-Off” security approach to resolve risk, theft and detention concerns.

Other Duties & Responsibilities

• Attend all Security department & safety matrix meetings.
• Promote RMA Safety Program and in alignment with the Injury and Illness Prevention Program (IIPP) and Smith Systems policies and procedures, model safe work practices.
• Be familiar with the Thrift Store Emergency Evacuation Plan and play a key part of assisting in case of an emergency.
• Follow all Loss Prevention and Security Procedures at our Rescue Missions Including Investigation and Crowd Control.

Supervisory Responsibilities
There are no employees reporting to this position.
Qualifications

• High School Diploma, or GED Equivalent.
• Loss Prevention experience preferred.

Skills

• Able to work independently with minimum supervision; flexible and adaptable in handling security matters 24 hours, 7 days a week.
• Able to communicate effectively with others both orally and in writing.
• Able to comprehend numerous policies, procedures, concepts and to be able to respond using discretion and interpretive judgment based on general and specific policies.
• Consistently demonstrate the ability to work safely.
• Requires strong customer service orientation.
• Possess a team player attitude and ability to work with a wide variety of people.
• Have excellent communication, interpersonal, and organizational skills.
• Able to work independently and under some pressure.
• Bi-lingual (English-Spanish) preferred.

Software – Basic knowledge of Computers and Smart Phone
Physical Demands

• Walk and climb stairs and Stand for extended periods of time
• Able to lift and move up to 60lbs.
• Hands-on position, including moving boxes, lifting merchandise, etc.
• Able to walk & stand for an extended amount of time.

Equipment

• CCTV, DVR and NVR

Work Environment
This position will predominantly work in a Thrift Store and warehouse setting where medium duty equipment such as forklifts and bailers are in use. This includes a typical Thrift Store environment, dealing with customers and employees. This position will also be in facilities and mission locations with an at-risk population where errant behavior and disease risk may be present. Appropriate safety considerations will be required to avoid illness or injury. Diverse surroundings with unpredictable environments such as uneven surfaces and potential hazards, such as stairs, animals, etc.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, please contact DHS. dhs.gov/e-verify