Lodging Office Supervisor, Pine Lodge

Delaware North Parks and Resorts is seeking a full-time Lodging Office Supervisor to join our team at Pine Lodge in Whitefish, Montana. As a Office Supervisor you will oversee the housekeeping and front office operations at Pine Lodge.

Looking for a new adventure? Living and working in Whitefish, Montana offers a unique blend of breathtaking natural beauty, a close-knit community, and abundant outdoor recreational opportunities. This quaint and bustling town is known for its year-round outdoor activities such as hiking, skiing, fishing, and camping. Nearby outdoor attractions include Glacier National Park with over 1 million acres of wilderness, Grouse Mountain Park, The Danny On Trail, Beaver Lakes Trailhead, Les Mason State Park, and the Living Wetlands Interpretive Trail.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift breakfast
• Free use of kayaks, paddleboards, and bikes (subject to availability)
• Free use of pool, hot tub, and game room (during specific times/dates)
• Employee discounts on rooms at Pine Lodge and all Choice Hotels
• Friends and family discounts on Choice Hotels
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible year-round team members

Delaware North operates Pine Lodge, located on the doorstep of majestic Glacier National Park, dating back to 2015.

• Provides direction, training, motivation and counseling of front office and housekeeping associates.
• Assumes responsibility to see that proper guest service is provided including resolution of guest concerns.
• Leads, coaches, empowers and works closely with associates to successfully execute all front office and housekeeping operations.
• Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department while keeping up communication within the front office staff, as well as, all other departments.
• Reviews all feedback on quality service levels and guest satisfaction; respond and address guest concerns.
• Inspects all areas of the facility to assure that all Housekeeping Standards are met.
• Performs other duties as assigned.

• Previous housekeeping or front desk experience preferred.
• Minimum of 2 years' supervisory experience preferred.
• Customer service experience preferred.
• Excellent oral and written communication and organizational skills.
• Math and writing skills to complete log book entries.
• Ability to analyze data and make decisions.
• Basic computer skills.

• Frequent walking and standing for entire length of shift.
• Frequent climbing of stairs.
• Frequent bending, stooping, reaching, kneeling, and carrying.
• Use of hands to operate cleaning equipment and complete scrubbing/washing