Lockbox Operations Supervisor

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
We are looking for a Operations Supervisor to join our National Lockbox Wholesale Operations in Gresham, OR. In this role, you will implements operational policies to ensure accurate and efficient operations. Plans and schedules the daily work flow and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines. Establishes and maintains appropriate files and records ensuring adherence to record retention schedules. Resolves exceptions and problems of an unusual nature, referring more complex problems to manager as necessary. Develops and prepares reports, records and performance monitoring mechanisms informing management of operational activities. Provides training and develops staff through cross training. Implements and executes employee relations policies, training programs and various other human resources programs and policies.
The schedule are:
Monday: 6am-3pm
Tuesday: 5am-1pm
Wednesday: 6am-3pm
Thursday: 6am-3pm
Friday: 6am-3pm
ESSENTIAL FUNCTIONS
1. Ensures work unit is adequately staffed and participates in work as necessary
2. Supervises assigned staff by allocating, monitoring work, supervising production floor, data entry, extractions and mailroom operations.
3. Plans and schedules the daily work flow and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines. Collaborate with peers and leaders making sure daily objectives are met.
4. Establishes and maintains appropriate files and records ensuring adherence to record retention schedules. Resolves exceptions and problems of an unusual nature, referring more complex problems to manager as necessary.
5. Interfaces with related departments to jointly resolve problems, produce effective procedures and work flows that ensure quality service levels are maintained resulting in timely service and customer satisfaction.
6. Provides training, coaching and develops staff through cross training.
7. Maintains knowledge of all products, services and systems in assigned area staying abreast of new products and services and changes in existing products and services.
Basic Qualifications
- High school diploma or equivalent
- Three or more years of operations experience in the financial services industry
Preferred Skills/Experience
- Strong knowledge of production, machining, processing, banking operation functions, systems, policies and procedures for the assigned area
- Thorough knowledge of computer applications and/or the equipment used in the assigned area
- Good organizational, decision-making, and problem-solving skills
- Well-developed customer relations skills
- Strong interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Thorough knowledge of banking operations and human resources
- Previous management, leading, supervisory experience highly desired
#USBOps
#TPSS
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.46 - $31.25 - $34.38
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.