Operations Supervisor

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.
About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.
Do you have a passion for serving others and contributing to positive outcomes for children and families in your local community?
THE ROLE: Responsible for the coordination of Newberg administrative services, reception, and administrative support functions. This includes answering incoming calls, making outgoing calls, greeting visitors, mail distribution, ordering supplies, facilities scheduling and maintenance, and administrative tasks as assigned. Provides site support to behavioral health providers, assigned to Newberg. Primary contact for the Newberg community, including attending key community meetings, liaison to agency leadership, creating and maintaining community partnerships, and promoting LCS programming. As the Relief Nursery Site Supervisor this position is responsible, under the supervision of the Therapeutic Early Childhood Program (TECP) Supervisor and in collaboration with the A Family Place (AFP) Program Director, for the planning, implementation, and coordination of therapeutic classroom and home visiting service delivery at the Newberg site; personnel development, clinical/case management and reflective supervision to Newberg Relief Nursery staff. Provides assistance to staff in crisis and emergency situations.
Enrollment in the Central Background Registry is beneficial if you are even considering working with children in the State of Oregon since it will be required before you can start a position. Enrollment is free and it is recommended that you start now as the process can take time. Start enrollment online at: oregonearlylearning.com
MAJOR JOB RESPONSIBILITIES:
Operational Functions:

• Manage administrative support functions including answering incoming calls, making outgoing calls, and greeting visitors
• Oversee mail distribution, ordering supplies, facilities scheduling, and maintenance
• Execute administrative tasks as assigned, ensuring timely completion and accuracy

Community Relations Functions:

• Serve as the primary LCSNW contact for the Newberg community, representing the organization at key meetings and events
• Act as a liaison to agency leadership, fostering effective communication and collaboration
• Establish and maintain community partnerships to promote the organization's programming and services

Relief Nursery Functions:

• Under the supervision of the Therapeutic Early Childhood Program (TECP) Supervisor and in collaboration with the A Family Place (AFP) Program Director, plan, implement, and coordinate therapeutic classroom and home visiting service delivery at the Newberg site.
• Provide personnel development, clinical/case management, and reflective supervision to Newberg Relief Nursery staff.
• Offer assistance to staff during crisis and emergency situations, ensuring the safety and well-being of children and families.

Mental Health Functions:

• Work with the Mental Health Practice Manager to maintain high quality standards for the assigned clinic site
• Provide intake screening services for behavioral health clients; screen for eligibility of services and appropriateness of referral, as well as triage and basic crisis intervention services to adults, youth and families experiencing behavioral, mental and/or emotional issues
• Complete all documentation in a thorough, accurate, and timely manner in accordance with the OARs and the agency's documentation and quality assurance standards

SUPERVISORY RESPONSIBILITY: Supervises Newberg Relief Nursery Teacher/Interventionists, Assistant Teachers, and Classroom Aide/Food Prep staff, including documentation, periodic classroom and home visit observations, training, and professional development plans. Co-facilitate team reflective supervision group sessions.
EDUCATION and/or EXPERIENCE: Four years of experience working with high-risk populations with an emphasis on families with children ages 0-5 in the area of home visiting and/or early childhood classrooms, along with one year of supervisory and/or administrative responsibilities is required. A demonstrated solid understanding of and experience in supervising and motivating staff, as well as providing support to staff in stressful work environments. Demonstrated knowledge and experience of infant and child development, parent-child attachment, maternal-infant health and wellbeing, and dynamics of child abuse and neglect is required. Oregon Registry Online Step 9 required. A Bachelor's or Master's degree in Early Childhood, Social Work, Counseling, Psychology, Sociology, or a similar related field is preferred. Infant-toddler Mental Health Endorsement is preferred. Experience with reflective practice and reflective supervision is preferred. Qualified Mental Health Associate (QMHA) or Qualified Mental Health Professional (QMHP) credentialing through MHACBO must be current, or ability to obtain credentialing based upon education/experience, or registration with an Oregon accrediting board required.
CERTIFICATES, LICENSES, REGISTRATIONS: A current clearance from the Central Background Registry or the ability to obtain CBR clearance is required. Current pediatric CPR & First Aid certification and Oregon Food Handler's Card or ability to obtain within 30 days of employment. Must have a current driver's license, car insurance, and access to a vehicle.
THE PERKS: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.
We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.
LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.
Other details

• Job Family LCS General
• Pay Type Hourly
• Min Hiring Rate $25.83
• Max Hiring Rate $35.92

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