Lock Desk Analyst

Position Summary:

The Lock DeskAnalyst assists with daily Secondary functions which include Rate Sheet Distribution, Secondary System Audits, handling lock requests, extensions, loan parameter change requests, re-locks and other secondary functions.

The Team:

At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding.

Pay Disclosure:

The starting base pay range for this position is $20.00 to $30.00 per hour non-exempt and eligible for overtime. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.

Responsibilities:

Specific tasks will include, but are not limited to, the following:

• Audit pricing system daily to ensure accuracy of published rates.
• Ensure all pricing related data is accurately entered and maintained within Blue Sage
• Review and verify lock requests as they are received by the Lock Desk.
• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.
• Assist with pricing related questions regarding policies, procedures, and investor guidelines.
• Assist with training of new branch managers, AE’s and employees as needed.
• Assist with mandatory trade data preparation, execution, and input.
• Analyze and resolve associated operational issues associated with rate lock mismatches
• Research pricing requests and update system with and required pricing changes
• The Lock Desk Analyst is expected to maintain satisfactory attendance and report to work on time every day.
• Additional tasks as assigned.

Competencies:

• Minimum of 2+ years of mortgage experience preferred, preferably with pricing/registration experience.
• High attention to detail and effective problem-solving skills
• Ability to multi-task in a fast-paced and often stressful environment
• Must accept coaching and constructive criticism regarding best practices and designated organizational scripts
• Must have excellent organization, computer, and verbal and written communication skills
• Must have analytical thinking ability, diplomacy, and professionalism
• Work well with other team members and leaders including colleagues, correspondent counterparties, vendors, and members of the leadership team
• Must possess proficient computer skills in applications including but not limited to Excel, Word, and LOS system

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.