Purpose:
Deploy tactical initiatives to achieve Heritage Tractors short and long-term performance goals, by leading a team of sales, parts, and service personnel to perform at extraordinary levels that exceed customer expectations.
Responsibilities:
- Lead, motivate and encourage personnel to perform at levels defined in their annual performance program to achieve the annual goals for the locations performance
- Operate a location within financial budget guidelines to achieve profitability goals
- Hire and train location personnel and manage their compensation plans
- Manage and approve all sales deals to assure they meet profitability goals, trade guidelines, and reconditioning guidelines
- Engagement & execution of equipment sales to accomplish location metrics
- Work with Parts and Service teams to drive performance and hit departmental goals with support from Division Aftermarket Managers
- Communicate with the leadership team on a periodic basis about general performance issues, personnel issues, customer relationship opportunities, and other needs
- Coordinate and participate in customer relationship activities that drive market share and satisfaction ratings
- Be involved in the communities where the location conducts business to further the positive image of HTI in the community
- Adhere to the process for moving equipment between HTI locations and maintain inventory accuracy
- Work with sales personnel and Used Equipment Managers to properly evaluate used equipment inventories
- Understand ag and turf products in order to effectively communicate with customers
- Provide input on programs that enhance HTIs overall business and implement decisions made by the leadership team
- Inspect and maintain Heritage Tractor assets
- Other duties as assigned
Experience, Education, Skills and Knowledge:
- Two (2) years of college education or five (5) years of relevant experience in ag-related position
- Leadership qualities that inspire people to build trust and work toward a vision of success
- Excellent interpersonal and communication skills
- High ethical standards and a strong work ethic that builds trust in all relationships
- Results-driven performance mentality and accountability for their actions
- Problem solving and analysis skills to develop effective solutions
- Technology skills to interface internally and externally with John Deere systems
- Time management skills to be effective in the vital goal areas
- Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
- Physical requirements include occasional lifting up to 10 lbs.