Loan Servicing Specialist

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Loan Servicing Specialist is responsible for the servicing of loans and possesses an understanding of all functions within the Loan Servicing Department. Extensive administrative and member service work with primary responsibilities for the timely and accurate post-close processing, validating, and servicing of member loans. Requires effective communication with members, coworkers, and vendors to ensure coordination and exchange of information.

A Typical Day

• Completes research and processing of Real Estate and Consumer loan account matters such as disputes, transaction / data corrections, payment method modification, and processing standard payment transactions.
• Respond to inquiries related to Loan Servicing, internally and externally, to assure a timely and accurate response.
• Verify the accuracy of data entered into the system, updating missing information and applying corrections as needed.
• Complete post-close processing and verification of new loans.
• Responsible for the integrity of mortgage escrow accounts including timely disbursements, updates, and member requests.
• Maintain and process tax and insurance tracking on mortgages.
• Prepare and process payoffs, releases, and insurance related claims for secured loans
• Prepare, complete, and distribute documents, and letters as directed.
• Monitors and analyzes escrow accounts such as PMI, Mortgage and Home Equity Loans
• Boards and/or conducts QC on Consumer, Mortgage and Home Equity Loans
• Calculates and prepares payoff statements, verifications, and discharges.
• Post loan payments, reversals and corrections.
• Process loan skip-a-pay, deferments requests, and modification requests.
• Process GAP, Credit Life and Disability insurance claims
• Work with Loan Servicing business partners as directed.
• Cross train in all areas of the Loan Servicing Department as directed by Management.
• Take on a leadership role within the Credit Union by living our Mission Statement of helping members achieve their fullest economic potential, increasing community and family financial success
• Other duties and projects as assigned.

What We Look For

• High school diploma or equivalent; some college preferred
• Proficient PC skills in Microsoft Office
• Excellent verbal and written communication skills
• Good organizational and time management skills
• Ability to multi-task with accuracy
• Loan servicing experience preferred

Location: 2651 Paseo Verde Parkway, Henderson, NV 89074