Address
Form of work
SalaryOverview:
The role of customer care specialist will provide Inside Sales and support within the Products & Services department in North American Exhibitions business unit with GES.
Service products include but are not limited to; Flooring, Logistics (shipping), standard and specialty furniture, graphics, audio visual, and exhibit systems (booth rentals).
The Products & Services team key functions include selecting new products for offering, project management for product launches, selling the Products and Services, tracking products sales and other relevant KPIs, and adjusting to market demands.
Strong customer service, written and verbal commutation skills required. Handle customer inquiries with appropriate and timely follow-through while maintaining a top-notch professional demeanor.Responsibilities:
GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!
Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.
The role of customer care specialist will provide Inside Sales and support within the Products & Services department in North American Exhibitions business unit with GES.
Service products include but are not limited to; Flooring, Logistics (shipping), standard and specialty furniture, graphics, audio visual, and exhibit systems (booth rentals).
The Products & Services team key functions include selecting new products for offering, project management for product launches, selling the Products and Services, tracking products sales and other relevant KPIs, and adjusting to market demands.
Strong customer service, written and verbal commutation skills required. Handle customer inquiries with appropriate and timely follow-through while maintaining a top-notch professional demeanor.
- Telemarketing customers as the Inside Sales representative for the purposes of soliciting GES services including Inbound and Outbound Shipping (Logistics).
- Complete outbound phone campaigns and receive inbound sales order calls.
- Meet established revenue targets.
- Maintain excellent customer service satisfaction for both internal and external customers.
- Generate product and Services leads for the purpose of securing additional exhibitors/new customers for GES.
- Ability to work with general managers and operations to ensure Products and Services delivered to exhibitors at show site.
- Consistently maintain accurate documentation in appropriate business systems including responding to chat line inquires.
- Maintain excellent customer service satisfaction for both internal and external customers; ensure connecting external customers with the proper internal resource.
- Educate exhibitors on using our eCommcerce platform, Expresso.
- Other duties as assigned.
- High School/GED required.
- Previous experience phone sales and cross selling products
- 2 years of international and domestic transportation sales. Exhibition or Trade Show experience a plus.
- Must be able to learn product line and verbally describe to clients without the use of industry jargon.
- Display the consultation skills necessary to successfully represent and sell Products and Services to existing customers and prospects
- Strong organizational, problem-solving skills for first class customer service experience.
- Transportation sales to include but not limited to: Less-than-truckload (LTL) freight, Full truckloads (FTL) freight, Transportation equipment, Dry van freight, Flatbed trucking, Refrigerated shipping, Intermodal (rail) freight, Freight rates, Air freight, Ocean container freight, international air freight, Domestic airfreight, International Shipping requirements.
- Remote
- Extensive phone use
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Competitive salaries
- 401K with company match
- Healthcare/vision/dental insurance
- Wellness benefits
- Career development program
- Employee assistance program
- Vacation time
- Community involvement opportunities
- Team activities
And much more……
EEO Information: We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.
