Loan Servicing Specialist

Join the #1 Community Bank in the Capital Region, as ranked by American Banker, and also a bank named one of the Best Places to Work!
Ballston Spa National Bank (BSNB) of Ballston Spa, NY is looking to hire an enthusiastic full-time Loan Servicing Specialistto input residential and secondary market loans, as well as escrows, into our core banking system. Do you place a high value on customer service and building relationships with customers, communities, and colleagues alike? Would you like to advance your career in lending with a dynamic, growing bank that values the contributions of its staff? Do you want to work in a friendly work environment where teamwork is a priority? If so, please read on!

This position earns competitive pay. It also comes with remote flexibility upon completion of training. We also offer great benefits, including a 401(k) plan with a company match, a pension plan, 11 paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you to leverage your skills, join our close-knit team today!

ABOUT BALLSTON SPA NATIONAL BANK (BSNB)

Established in 1838, we are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region, including Saratoga County, Albany County, and the North Country. Thirteen full-service banking offices provide products and services geared towards meeting the needs of the markets we serve. Local decision-making, an extensive line of value-rich products, and friendly customer service have helped us to build a loyal customer base. As a community-minded financial institution, we make giving back and volunteer work a priority.

We also like to give back to our staff. We find ways throughout the year to thank them for their hard work. The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. Working with us is like working with family. In addition to our friendly work environment, we offer competitive pay, incentive programs, excellent benefits, and opportunities to give back to the community.

A DAY IN THE LIFE OF A LOAN SERVICING SPECIALIST

As a Loan Servicing Specialist, you are responsible for inputting mortgage loans into our Horizon system after they have closed as well as making monthly escrow payments and making sure that insurances are up to date. You are extremely attentive to detail and accuracy, because you know that your data entry work directly affects customer payments. On a daily basis, you monitor Federal Home Loan Banking (FHLB) monies. You also conduct a monthly escrow verification and analysis, maintaining flood, hazard, and PMI insurance policies. Though your position is more of a back-office job, you do take any customer calls that have to do with questions about their mortgage loans. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of ensuring the proper servicing of loans for what is often the biggest and most important purchase that our customers make!

QUALIFICATIONS FOR A LOAN SERVICING SPECIALIST

• High school diploma or equivalent
• 2 years of banking experience in lending OR an equivalent combination of education and experience
• Customer service experience
• Computer literacy and data entry skills

An associate degree in business or a related field and experience with Loan Servicing and the secondary market would be preferred but multiple factors will be taken into consideration. Are you attentive to detail and consistent about double-checking for accuracy? Are you organized, efficient, good at prioritizing, and conscientious about following through on tasks? Do you have excellent communication? Are you friendly and tactful? If so, you might just be perfect for this Loan Servicer position!

If you are eager to grow your banking career, we want to hear from you! Apply today!

BSNB is an Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, or national origin. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.