Loan Operations Team Lead

Opportunity Overview:

We have a Unique Opportunity to join our dynamic Consumer Loan Operations Team, in a leadership role. We’re looking for someone with consumer loan servicing experience, who thrives in a fast-paced, collaborative team environment, to help lead our Consumer Loan Operations Team, and who is excited to be part of a mission driven community bank. If being in an introductory leadership role that will allow you to lead and collaborate with a group of Loan Operations Specialists, exposes you to various consumer loan servicing transactions, expands your experience with compliance, GL reconciliation, and the loan booking/review process excites you – then we want to hear from you!

Position Overview:

Under the supervision of the Loan Operations Assistant Manager, the Consumer Loan Operations Team Lead will work with and manage a team to ensure all Loan Servicing related functions in connection with Consumer Loans are completed. This includes fundings, dealer loan servicing, booking/reviewing loans, distribution of paid loan packages, preparation of payoff demand statements, loan file maintenance review, tracking and review of all pending loan documents and exceptions.

Essential Duties:

• Provides day to day management and support of the Consumer Loan Operations staff in order to ensure service level expectations are met
• Extracts loan information from Consumer loan closing packages, and various worksheets in order to book and service loans in the core system, ensuring rate, payments, bills, auto transfers, and collateral agree to loan document file.
• Manages the insurance tracking process for the consumer and residential loan portfolio
• Conducts Team Meetings to establish and delegate priorities for the day, in order to ensure all time sensitive deadlines are met
• Defines and enhances Consumer Loan Servicing workflow improvements.
• Maintain, manage and track all pending/outstanding loan documents and exceptions.
• Provide review for reconciliation of loan activity to either the DDA or GL Accounts as well as and remittance of monthly reports to dealers in order to ensure that deadlines and other requirements are met.
• Maintain a comprehensive knowledge of Bank’s Consumer Loan products/services and related service provider application systems.
• Maintains technical knowledge of standards, policy changes and issues related to loan accounts.
• Provides review and approval of verifies wire information
• Responds to inquiries from dealers and other internal personnel to resolve problems regarding servicing issues and to provide general information on bank services.
• Stays abreast of new regulations and software enhancements. Reviews software system upgrades and update setup sheets or procedures as needed.
• Assist with training and cross-training various Consumer Loan Operations staff to accurately and efficiently handle departmental duties.
• Backs up and performs various loan servicing duties.
• Other duties as assigned.

Education, Training and Work Experience:

• Must have proficient computer skills including Word and Excel.
• Must possess strong analytical and customer service skills.
• Must be able to multi-task and work independently.
• High school degree or equivalent required, College degree preferred
• Minimum 3 years' experience – in banking or loan services preferred

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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