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Form of workJob Description
The position is for a Licensed Commercial Property and Casualty Customer Service representative.
Our office is expanding, and we want to hire the right individual to join our outstanding Customer Service team. We are currently seeking to fill a full-time position. Our Customer Service Representative will provide exceptional Customer Service to our current clients and new prospects, process policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge are not required but would be a more significant benefit relating to customers initially for this position.
A property and casualty insurance license is required.
We are open to in-office as well as remote.
Benefits
Paid Time Off (PTO)
Health Insurance
Life Insurance
Disability Insurance
Vision Insurance
Dental Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Experienced with Applied Systems EPIC environment
If Working remotely, must have the ability to have high-speed access to the internet
Process customer policy change requests.
Complete Evidence of Insurance requests.
Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Generating insurance quotes.
Provide exceptional Customer Service.
Maintain client relationships with follow-up phone calls.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
Possess an upbeat, positive, and enthusiastic attitude.
Proficiency to multi-task, follow-thru, and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Excellent Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A property & Casualty insurance license is required.
