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SalaryAbout us
American Family Insurance is a leading insurance provider committed to delivering exceptional services and comprehensive coverage to our clients. With a focus on customer satisfaction, we are expanding our team and seeking a dedicated Customer Service Representative to join us.
Job Overview:
As a Customer Service Representative at American Family Insurance, you will play a crucial role in ensuring positive customer experiences. You will be the primary point of contact for clients, addressing inquiries, providing information, and resolving issues. The ideal candidate is a personable and detail-oriented individual with excellent communication skills.
Work Location: In person, must live within 15 miles of Lawrenceville GA to be considered
Responsibilities:
- Customer Support:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information about insurance policies, coverage, and claims processes.
- Assist clients in navigating our online portal and self-service options.
- Issue Resolution:
- Investigate and resolve customer issues and complaints in a timely and effective manner.
- Collaborate with other departments to address complex customer concerns.
- Policy Management:
- Process policy changes, updates, and renewals.
- Ensure accurate and up-to-date client information in the database.
- Documentation:
- Maintain detailed and organized records of customer interactions and transactions.
- Prepare and send out relevant documentation to clients.
- Cross-functional Collaboration:
- Collaborate with the sales team to provide seamless onboarding for new clients.
- Work closely with underwriters and claims specialists to streamline processes.
Qualifications:
- Previous experience in Customer Service, preferably in the insurance industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with attention to detail.
- Proficient in using Customer Service software and Microsoft Office Suite.
- Knowledge of insurance products and terminology is a plus.
Education and Certifications:
- High school diploma or equivalent (Bachelor's degree is a plus).
- Insurance-related certifications are desirable.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Professional development opportunities
- Friendly and collaborative work environment
Job Type: Part-time
Salary: $12.50 - $14.25 per hour
Expected hours: 10 – 35 per week
Language : English, Bilingual preferred
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Type: Part-time
Pay: $12.50 - $14.25 per hour
Expected hours: 10 – 35 per week
Benefits:
- Flexible schedule
- Health insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Lawrenceville, GA 30045: Relocate before starting work (Required)
Work Location: In person
