Position Description
Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.
Duties & Responsibilities:
- Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
- Assist patrons on computers, answer phones, and help with requests for assistance
- Check in and deliver holds, returned items, and new items
- Pull expired holds, shelve returned and new items, run reports, and look for lost items on the shelves
- Basic reference service in the library and during outreach events
- Promote library services to the community
- Accurately enter data, handle sensitive customer information, and handle cash transactions
- Maintain and promote an engaging and attractive library collection
- Attend staff meetings, activities, and/or professional conferences, and actively serve on committees
- Other duties as assigned
Harris County is an Equal Opportunity Employer
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- High School diploma or GED equivalency
- One (1) year of customer service experience
- Available and reliable transportation for work-related duties
Additional Information:
- Available and reliable transportation for work-related duties
- Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Knowledge, Skills & Abilities:
- Customer service principles promoting positive partnership and public relations
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal & written)
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
- Ability to work well with public and staff members
- Cash handling practices ensuring accountability and accuracy
- Work with various cultural and ethnic groups in a discreet and effective manner
- Proficient with social media (Facebook, Twitter, Instagram, etc.)
- Proficient with the Internet and Office 365
- Must use your personal mobile device for our Multifactor Authentication process
NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Language:
- Bilingual
General Information
Position Type and Typical Hours of Work:
- Part-time | Regular – 20 hours a week
- Typical shifts are Day, Evening, Night Weekends, etc.
- $16.76 Per Hour
- Paid Biweekly
Work Environment & Physical Demands:
- This job typically operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
- There could be exposure to dangerous or aggressive/adverse populations.
- Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.
- Barbara Bush Branch Library – 6817 Cypresswood Dr, Spring, TX 77379
Reporting Relationships:
Reports To Position: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
Supervises Positions: None
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.