Library Technician I - (Atascocita Branch Library)

Position Description

Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Assists patrons on computers, answering phones, and assisting with request for assistance
• Checking in and delivery of holds, returned items, and new items
• Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves
• Basic reference service in the library and during outreach events
• Promote library services to the community
• Accurately enter data, handle sensitive customer information, and handle cash transactions
• Maintain and promote an engaging and attractive library collection
• Attend staff meetings, activities, and professional conferences and actively serve on committees
• Other duties as assigned

Requirements

Education:

• One (1) year of customer service experience
• Available and reliable transportation for work-related duties

• Available and reliable transportation for work-related duties
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request

• Customer service principles promoting positive partnership and public relations
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Cash handling practices ensuring accountability and accuracy
• Work with various cultural and ethnic groups in a discreet and effective manner
• Proficient with social media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process

NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual

General Information

Position Type and Typical Hours of Work:

• Full-time | Regular – 40 hours a week
• Typical shifts are Day, Evening, Night Weekends, etc.

• $16.76 Per Hour
• Paid Biweekly

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.
• Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.

Reporting Relationships:

• Reports To Position: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor

• Supervises Positions: None

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan