Library Systems Coordinator

Job Description:

The Office of Library and Information Resources seeks a Library Systems Coordinator to report to the Library Systems Administrator. The new role will support the The Community Solution Education System library’s day-to-day Library Systems operations and shared virtual reference services.

The ideal person has a passion for customer support and problem-solving with proven ability to learn in and adapt to a fast-paced environment.

Responsibilities

• Manages, resolves, and escalates inquiries concerning access to electronic resources and other library tools and services

• Participates in system-wide chat and other virtual reference services

• Provides assistance processing interlibrary loan (ILL) requests

• Assists with the library’s Course Reading and Resources lists processing.

• Helps maintain eResources website and related LibGuides

• Supports the collection of usage statistics

• Aids with invoice processing as it relates to electronic resources expenses

• Works on special projects and performs other duties as assigned.

Required Qualifications

• Proven experience in providing support in an academic library setting in person, by email, chat, or other formats

• Comprehensive knowledge of online databases and search strategies

• Experience in working with integrated Library Systems (ILS) and related services (Interlibrary loan, Electronic Reserves, etc.)

Preferred Qualifications

• Working knowledge of ExLibris Alma, Primo, Rapido, and Leganto

Knowledge, Skills, and Experience

• Experience with working with integrated Library Systems ((LS) and related services such as Discovery and Interlibrary Loan systems

• Strong analytical, technical, troubleshooting, and communication skills to support an array of library applications and workflows.

• Basic understanding of library metadata standards and structures.

• Demonstrated proficiency and knowledge of MS Excel and Access

• Ability to work independently; recognize and resolve problems, including unusual situations that require extensive investigation and analysis.

• Commitment to professional growth, including the willingness to obtain relevant Library Systems certifications.

Education and Certifications

• Master of Library and Information Systems (MLIS) degree or an equivalent combination of experience and education.

Working Conditions

• Remote

Compensation & BenefitsThis opportunity is budgeted at $27.00 - 29.00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.