Address
Form of work
SalaryGENERAL DESCRIPTION OF CLASS
This paraprofessional work provides excellent customer service, involves some supervisory tasks, and may serve as a person in charge of a unit or library facility. Work is performed under general supervision and is reviewed for performance. This position can be scheduled during any daytime, evening, and weekend library hours.
This posting will close after the receipt of the first 25 qualified applicants or 1 week, whichever comes first.
ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS
- Provides excellent customer service to library users in person, on the phone, or online.
- Performs circulation functions at service desks to include financial transactions.
- Executes designated opening and closing procedures within the unit or facility.
- Prepares visually pleasing displays/signage highlighting library materials or programs.
- Assists library users with electronic devices, library databases and digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers.
- Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc.
- May assist with scheduling or supervision of a unit or facility.
- Assists with physical and digital collection maintenance. Examples include uploading records, selecting, processing, and weeding materials, and preserving local historical documents.
- Plans and conducts age-appropriate programs for children and adults.
- Prepares and teaches classes on topics such as technology.
- Provides reader advisory assistance to library customers.
- Impromptu public speaking to small groups within the library about services available.
- Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
- May be required to work overtime or alternate hours, including nights and weekends, as necessary for the efficient operation of the department.
- Position designated as Mission Critical by Department Director.
ADDITIONAL FUNCTIONS:
- May count revenue and prepare financial reports.
- Compiles and submits statistical reports monthly.
- Uses social media to inform users about library services.
- Represents the library at professional conferences, meetings, workshops, and outreach events.
- May be asked to assist with light custodial tasks.
- Performs related work as assigned.
QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE) AND SPECIAL REQUIREMENTS
- Graduation from an accredited four (4) year college or university.
- One (1) year of experience in a library setting, office, or customer service environment.
SPECIAL REQUIREMENTS:
- Must possess a valid driver’s license.
- Must maintain a valid telephone number.
KNOWLEDGE, SKILLS, ABILITIES AND WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
- Ability to interact with library users courteously, professionally, and efficiently.
- Ability to present ideas clearly and concisely in written and oral form.
- Ability to address library users in person when behaviors become a problem.
- Ability to interpret, communicate, and facilitate information, goals, concerns, directives, etc., to co-workers, supervisors, and the general public.
- Ability to maintain an organized workspace.
- Ability to establish and maintain effective working relationships with fellow staff members and others in the library at the local, regional, and state levels.
- Ability to address the public directly when behavior issues arise and contact appropriate emergency personnel.
- Proficient in using a computer, including keyboard skills.
- Proficient in using electronic devices such as smartphones, tablets, iPads, eReaders, etc.
- Experience navigating the internet to find information.
- Knowledge of both print and digital resources to assist customers with their questions.
- Knowledge of current trends and practices in public libraries.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
- Requires sedentary work that involves walking and standing some of the time, exerting up to twenty (20) pounds of force regularly, and routine keyboard operations.
- The job risks exposure to no significant environmental hazards.
- The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE
