Level Ii Help Desk Technician

Level II Help Desk Technician

West Lawn, PA

Are you an experienced Level II Help Desk looking to advance your experience in Network Engineering?

Our Help Desk Technician:

• Works at the I.T. Help Desk answering phone calls, troubleshooting customer-reported issues, and managing tickets through resolution
• Assists the Help Desk Team with escalated support requests
• Configures & deploys Multi VLAN networks, both onsite and remote
• Continually improves our I.T. processes & documentation in pursuit of efficiency and future success
• Helps with other tasks as needed by our team and clients
• Travels 2-3 times a week for fieldwork

Eberly Systems is looking for a Level II Help Desk Technician. Join a growing Area Managed Service Provider (MSP), where we function as a close-knit team to deliver outstanding customer service and reliable I.T. services. Our goal is to see every small business established on a firm foundation. We do this by safeguarding knowledge, eliminating interruptions, and accelerating our client's productivity.

If you are personable and friendly, analytical & methodical, and enjoy covering a variety of responsibilities and interacting with people, we'd love to consider you for our team.

Our Ideal Help Desk Technician:

• Skilled: 5+ years of recent I.T. experience; 1+ years of Help Desk or phone support experience. Experience with Active Directory and Group Policy administration and troubleshooting would be helpful but not required.
• Tech Savvy: Must have experience managing LAN Network Security & performance, including Firewall configuration with multiple VLANs. Experience with MS 365 Admin and current versions of Windows Server would be ideal but not required. Certifications are a plus.
• Communicator: You must be able to explain technical concepts to clients with various levels of technical knowledge. Avoiding "I.T. jargon" and speaking in plain terms is critical in helping clients understand their technology.
• Strong Problem-Solving Skills: Can troubleshoot new or unfamiliar technology live, over the phone, or in person.
• Personable & Friendly: Able to educate and guide customers through technological issues with patience and good humor; enjoys working with people and being part of a team.
• Self-Starter: Committed to taking responsibility & ownership for your work; ambitious & hardworking.
• Reliable: Must have a clean driving record for the past three years and pass a criminal background and drug test. Able to deliver on commitments to clients.
• Active: Able to lift and transport equipment 30-40 lbs., crawl/climb under desks, around network racks, etc., to set up/troubleshoot computers, servers, and other I.T. equipment.

What we offer our Help Desk Technician:

• $50-$60k/year. DOE
• Monthly profit-sharing cash
• Retirement Plan with a 3% match
• Paid Vacation & holidays
• Mileage Reimbursement or access to a company car
• Company laptop & equipment for office & home
• Cell phone stipend
• Hybrid work schedule after training period – 2 days a week in the office
• A paid workday to volunteer at a pre-approved non-profit each quarter
• Flexibility to adjust hours for family things, like sports games and doctor appts.
• A team that enjoys working together – weekly team meals, company parties & outings, latte machine in the office, etc.
• A company that provides opportunities for growth and advancement

To Apply

If you want to join our small but strong team of experienced IT professionals committed to excellence, please submit your resume in MS Word or PDF format.