Level 1 Technical Support

Summary

As an IT Technician, you will play a crucial role in ensuring the smooth operation of IT related functions, providing on-site Technical Support. Primary duties will include troubleshooting hardware and software issues, assisting with network setups, and ensuring that all IT systems are operating effectively.

Essential Duties and Responsibilities

• Provide on-site Technical Support to end-users, including diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals.
• Assist with the setup and configuration of network devices, such as routers, switches, and access points.
• Respond to help desk tickets and service requests in a timely and professional manner.
• Collaborate with other IT team members to escalate complex issues and provide comprehensive solutions.
• Document technical procedures, troubleshooting steps, and resolution details for future reference.
• Conduct routine maintenance tasks, such as software updates, antivirus scans, and system backups.
• Provide basic training and technical guidance to end-users on IT-related topics.
• Maintain the confidentiality and integrity of sensitive information and data entrusted to the company.
• Adhere to established security policies and procedures to prevent unauthorized access, disclosure, or misuse of confidential information.
• Handle and dispose of confidential information in accordance with company guidelines and regulatory requirements.
• Maintain accurate records of technical procedures, troubleshooting steps, and resolution details in our knowledge base.
• Contribute to the ongoing improvement of our support processes by sharing insights, best practices, and lessons learned with colleagues.

Position Requirements

• High school diploma or equivalent; Bachelor’s degree in Information Technology or related field preferred.
• 2-3 years of experience in a Technical Support role, preferably in an on-site environment.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and software applications.
• Basic knowledge of networking concepts, protocols, and troubleshooting techniques.
• Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
• Excellent communication and customer service skills, with the ability to interact professionally with clients and colleagues.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your desired salary range?

Ability to Commute:

• Houston, TX 77040 (Required)

Ability to Relocate:

• Houston, TX 77040: Relocate before starting work (Required)

Work Location: In person