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Form of workJob Description
Custom Computer Specialists is looking for a Level 1 Desktop Support Technician to join our team onsite at one of our clients located in the Bronx. You must be vaccinated and boosted for COVID-19 to be considered for this position.
This position pays between $35,000-$43,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
- Provide hands-on technical support to all staff and administrators
- Monitor and follow up calls in ticketing queue
- Provide support for hardware/software issues in-person
- Follow up to closed tickets to ensure customer satisfaction
- Provide resolution and assistance to issues related to the network migration
- Network access troubleshooting and repair including Wireless
- Confirm printer access, shared storage access & application access
- Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
- Log and update all calls into Ticketing System
- Perform any other job duties assigned
QUALIFICATIONS:
- A+ certification
- 1-2 years’ experience in hardware and software support
- Dell / Lenovo certifications
- Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong knowledge of Windows operating systems: Windows 7 & 10
- Ability to troubleshoot hardware and software problems
About Custom Computer Specialists:
Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast celebrating over 40 years in business! Expressed simply in our tagline – Right People, Right Results, Right Careers! – Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
