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SalaryPOSITION SUMMARY
The Business Analyst will be the representative of business units in driving and defining system and process needs of assigned business units. Reporting to the AVP, Data Analytics and Program Support and with guidance from Senior Management Team, the role will leverage a team-based approach methodology with the business unit, IT, project management, and management colleagues; ensure the finished product provides a simple, intuitive, and effective user experience that achieves business aims and draw upon leadership’s key insights to offer responsive solutions to address business challenges. Key tasks include performing ongoing analysis to determine requirements for the design, testing, and implementation of business unit systems; playing a key role in conducting business and data analysis for these systems and implementing new business policies/procedures; performing application testing and developing training curriculum/documentation and providing high-level support.
This role will also support assigned business units.
The position is ideal for a versatile, problem-solving Business Analyst who thrives when developing user-centered designed solutions and enjoys eliciting stakeholder needs and providing solutions.
PRIMARY DUTIES AND RESPONSIBILITIES
- Solicit, understand, and document stakeholder business requirements, processes, and workflows; document requirements and process flows; and document reporting needs and work with the business to document test cases and outcomes of test functionality.
- Responsibilities include working with content experts in business units to understand business processes and needs; work with all resources to designing, re-engineering, and maintaining business unit resources and solutions to meet those needs; document and help prioritize automation needs.
- Work with business units to improve business results and operational effectiveness; identifying issues, analyzing data/information, and recommending changes; collaborating with the IT, Project Management, and other impacted business units to prioritize and address needs.
- Assist project teams to identify the solution that meets the defined requirements.
- Create documentation: functional requirements; process analysis; gap analysis; status reports; meeting notes; design specifications; and test plans.
- Track and monitor the progress of project activities; meeting notes, report status, risks, issues; coordinates next steps and track project deliverables.
- Work in partnerships with users to develop practitioner’s knowledge of the applications, working with Learning and Development in creating and updating system documentation.
- Maintain technical proficiency in project management software, enterprise systems and financials technology solutions.
- Research and present ideas/tools to users/stakeholders; maintaining up to-date knowledge of application best practices, methods, and techniques; and other duties as needed.
- Work with the business units to complete annual Vendor Management Assessments, Business Continuity Plan Reviews, business unit procedure reviews, and Business Continuity Training.
- May perform other duties as assigned.
SKILLS/QUALIFICATIONS
- Experience and proven track record with managing projects, understanding business/system requirements
- Experience in working with and leading teams
- Must have effective problem solving, reasoning, and requirement writing skills.
- Excellent knowledge of multiple business units’ roles and needs in the Credit Union sector,
- Proficient computer skills (Microsoft Word, Excel, and Power Point).
- Professional demeanor and interaction with all customers (internal and external).
- Effective interpersonal and communications (written and verbal) skills.
- Ability to work effectively in a team-oriented environment as well as independently.
- Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
- Effective project management skills and the ability to proactively problem solve.
- Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Professional appearance, proper attendance, and punctuality.
EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor’s degree in a related field required; Minimum 5 years relevant experience required.
- 3+ yrs experience with Project and Program Management and Analysis; 5+ preferred
- 3+ years database management and marketing research experience required; 5+ preferred
- 5+ year in financial industry (working with MCIF) strongly preferred
