Legal Assistant

Parnall Law Firm seeks Legal Assistants to join our growing team! Experience not required but a plus. We will train the right candidate.

MISSION STATEMENT

To work together with the paralegals as a team to provide the attorneys and clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.

RESULTS / OUTCOMES (What you must get done.)

· Attend weekly firm wide huddle every Monday morning at 8:00

· Attend daily team mini huddle Tuesday through Friday at 8:00 am

· Attend weekly firm trainings on Wednesdays at 8:00am

· Have status comments entered before weekly OOS meeting of Operations Manager and Leads.

· Attend biweekly meeting with Team Lead to go over individual metrics and goals.

· Send out letters of representation within 24 hours of claims being opened.

· Send out welcome letters within 2 days of being retained by client.

· Opening all UM/UIM claims within 1 day of signed retainer

· Opening all Liability claims within 1 day of receipt of liability information from police report or IPRA

· Obtain client homework, photos, dec pages within 14 days of being retained.

· Obtain insurance dec pages within 14 days of sending out the letter of representation.

· Prepare PeopleMap and background on tort/defendant within two days of the case being moved to Prep.

· Ensure overdue tasks never exceed 50.

DUTIES / RESPONSIBILITIES

· Complete all checklist items in a timely fashion.

· Complete all CM/paralegal requests accurately and promptly.

· Posting all case information, and litigation information, accurately in SmartAdvocate.

· Client follow up calls, as directed by CM/paralegal.

· Verify adjuster’s contact information prior to demand being sent out.

· Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.

· Making follow up calls to insurance carriers to confirm receipt of demand letters.

· Westlaw (PeopleMap), nmcourts.gov, Facebook, Twitter and other online research tools for background info

· Property address search

· License info and research

· Light research or investigation as directed by Case Manager

· Answer incoming calls via the First Call Group

• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.
• Proportionately contribute to overall client satisfaction and firm revenue goals.

COMPETENCIES

· Excellent communication skills, verbal and written.

· Empathy for our injured clients.

· Confidence and motivation to exceed expectations.

· Professional attire and demeanor.

· Desire to learn, develop, and motivate team members.

· Team player.

· Ability to change in a rapidly changing environment.