Leasing Agent

We currently have a need for a Full Time Leasing Professional. In this role, you will manage the leasing process from start-to-finish. You will work to create and build relationships with potential residents, conduct property tours. You will also assist the property manager with resident relations; including the application and move-in process, any issues the residents might have while living with us and conducting lease renewals. To succeed in this role, you must have excellent sales skills in person/over the phone and be able to work weekends if needed.

Leasing Agent Job Responsibilities:

· Provide current and prospective residents with the best possible customer service.

· Always display a high level of integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.

· Handle incoming sales calls by phone, and email.

· Monitor Website and social media for the property.

· Log all activity into the company provided database. (Rent Manager)

· Stay up to date with all promotions/leasing incentives.

· Provide accurate information to residents and prospects in a courteous manner.

Leasing

· Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

· Immediately record all telephone and in-person visits in Rent Manager.

· File guest cards and maintain according to established procedures.

· Inspect models and available “market ready”, communicate related service needs to Property Manager.

· Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.

· Update availability report, process applications for approvals. (i.e., credit check) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

· Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

· Orient new residents to community.

· Assist in monitoring renewals. Distribute and follow-up on renewal notices.

· Represent the company in a professional manner at all the times.

Administrative

· Accept rental payments and give immediately to Property Manager.

· Type lease and complete appropriate paperwork and input information in RM System accurately and on a timely basis.

· Maintain current resident files.

· Distribute all company or community-issued notices.

· Assist management team with other various tasks as required.

· Consistently implement policies of the community.

Resident Retention

· Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.

· Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

· Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. Close out completed service calls in RM.

· Maintain open communication with Property Manager and Maintenance Supervisor.

· Contribute to cleanliness and curb appeal of the community on continuing basis.

· Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

· Participate in outreach marketing activities on a regular basis to obtain prospective residents.

· Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

· Conduct market surveys and shop competitive communities.

· Monitor advertising effectiveness. Gather information about market competition in the area for Market Survey.

Essential Job Functions:

· Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

· Demonstrate an ability to support and contribute to community team.

· Demonstrate strong oral and written communication skills.

· Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software (Rent Manager).

· Must possess a positive attitude and the ability to smile under all circumstances.

· Participate in training to comply with new or existing laws.

· Ability to work a flexible schedule, including evenings and weekends if needed.

· Two (2) years’ experience in previous relevant customer service.

· Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

· Comply with expectations as demonstrated in the employee handbook.

· Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Core Values:

To achieve success, our team must embrace certain core principles and values.

· Honesty

· Integrity

· Competence

· Tenacity & Enthusiasm

· Creativity

· Professionalism

· Drive

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rochester, NY 14612: Relocate before starting work (Required)

Work Location: In person