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Form of workJohnson & Johnson is recruiting for a Specialist, Learning Quality Assurance located in Tampa, FL. This role is eligible to participate in the J&J Flex, a hybrid model of working at least 3 days onsite and up to 2 days remote each week.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 135 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.
With $94.9 Billion in 2022 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 260 Johnson & Johnson operating companies employing over 135,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal opportunity employer.
The Specialist, Learning Quality Assurance, will play a pivotal role in upholding the highest standards of quality, inclusivity, and compliance in all learning content created by the J&J Learn Global Service Center (GSC) Learning Design & Development (LDD) team. They will have excellent English language skills with experience in copy-editing, proofreading, and test script writing and execution. They will be collaborative, organized, and adaptive to learning new QA strategies, tools, methodologies, and technologies. The Specialist will work in an agile, iterative fashion, flexing between collaborative team time and focused self-directed project time. They will be comfortable working on multiple projects in a fast-paced, high-energy environment as needed and assigned by leadership.
Key Responsibilities:
- Perform quality reviews on all digital and print learning products, including editing, usability, performance, accessibility, and compatibility testing.
- Track and report identified bugs or findings and manage change requests to ensure adjustments are made to achieve desired results.
- Advise learning designers and developers of trends found in learner feedback and suggest opportunities for improvement during project standups and quality reviews.
- Build positive relationships within the JJL GSC organization to promote a culture of continuous improvement and teamwork to deliver outstanding learning services.
- Monitor and maintain satisfactory performance by adhering to all QA Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Lead and contribute to special projects as directed by leadership.
- Uphold and exemplify J&J best practices, policies, and Credo-based culture.
- Bachelor's Degree
- A minimum of two (2) years of learning design, development, or quality experience in a complex matrixed environment.
- Strong English language skills, including proofreading and copy-editing.
- Proven project and change management skills with proficiency in Agile and Scrum methodologies.
- Effective in a fast-paced, self-directed, team-based environment.
- Committed team player focused on creating a positive work environment.
- Demonstrates discretion, professionalism, confidentiality, and sound judgment.
- Ability to travel up to 10% in alignment with business needs and company policies.
- Knowledge of WCAG, ADA, Section 508, and other accessibility standards and regulations and experience with accessibility testing tools and assistive technologies (e.g., screen readers, speech recognition software, etc.).
- Experience working with regional or global teams.
- Strong proficiency in learning management systems and e-learning technologies.
- Extensive knowledge of QA tools, concepts, and methodologies.
- Experience in testing eLearning courses across multiple platforms, browsers, and mobile devices for usability, performance, accessibility, and compatibility.
- Familiarity with Microsoft Teams, SharePoint, and Planner, and authoring tools like Articulate 360.
The anticipated base pay range for this position is $61,000- $97,750. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
