Learning & Development Specialist (Healthcare)

Learning & Development Specialist

STATUS: Exempt/Salaried

ABOUT PPTNM:

Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee - Memphis - Midtown, Memphis - Summer/I-240, Knoxville and Nashville.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

JOB SUMMARY:

Planned Parenthood of Tennessee & North Mississippi is seeking a Learning & Development Specialist (LDS). The LDS will spend their time working across the affiliate to provide L&D support for new hire onboarding, technical, and soft-skill standardized training/development; facilitation-led in a classroom or virtual setting. This role requires someone that is very organized, training content creation/design skill, detail-oriented and can keep up in a fast-paced environment and department.

We are seeking a strong trainer, facilitator and content/curriclum developer for this role.

Key Partners: Chief People Officer, Chief Clinical Officer, Sr. Manager, Health Centers, Health Center Manager’s, Sr. Manager of Education.

Location: Hybrid role (2 days WFH 3 days in-office). Can sit in Memphis or Nashville.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Clinical/Health Center Training - 75%:

• Provide standardized training for HCS; new hire onboarding, refresher, technical, new process and systems training

• Function as a subject-matter expert for HCS, with an ability to be able to create custom training content

• Travels to conduct team-centered training and end-user training on processes, tools, systems, roles/responsibilities, and soft skills.

• Learns training content (including systems where applicable) and delivers effective, consistent training using approved training materials.

• Consults with key partners regarding gaps between current and desired business results.

• Supports training material updates and enhancements with direction from key partners as applicable to supporting HCS training needs

• Supports scheduling, logistics and delivery of face-to-face virtual trainings

• Conducts administrative work such as preparing for sessions, sending post-class communication and follow-ups, tracking training completions and administering training surveys.

• Recommends materials and appropriate delivery methods for programs on a variety of topics.

• Performs other learning and development-related activities as needed.

• Perform other duties as assigned.

Affiliate Training Support - 25%:

• Provide affiliate-wide standardized training; new hire, refresher, technical, new process and systems training

• Function as a subject-matter expert on multiple areas of the business/departments to be able to create custom training content

• Travels to conduct team-centered training and end-user training on processes, tools, systems, roles/responsibilities, and soft skills.

• Responsible for the management of our Learning Management System (LMS). Including running, creating, recording, documenting and reporting training activities

• Learns training content (including systems where applicable) and delivers effective, consistent training using approved training materials.

• Consults with business leaders regarding gaps between current and desired business results.

• Supports training material updates and enhancements with direction from CPO and other Executive Leaders in supporting their training needs

• Supports scheduling, logistics and delivery of face-to-face and live online instructor-led courses.

• Plans, creates and and executes training calendar

• Conducts administrative work such as preparing for sessions, sending post-class communication and follow-ups, tracking training completions and administering training surveys.

• Recommends materials and appropriate delivery methods for programs on a variety of topics.

• Performs other learning and development-related activities as needed.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION:

• Alignment with the mission and values of Planned Parenthood.

• Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.

• Completion of all responsibilities in a timely and professional manner.

• Keen knowledge and understanding of standard Training Specialist functions, practices, processes, and procedures

• Knowledge of adult learning techniques and broad knowledge of the talent development industry

• Familiarity with competency-based learning

• Familiarity with Learning Management Systems (LMS)

• Advanced mastery of using in-person and remote delivery training tools such as PowerPoint, Prezi, GoToMeeting, GoogleMeet, Zoom, SharePoint, and/or other similar learning development and delivery tools

• Superior research, analytical, critical-thinking, and problem-solving skills

• Excellent facilitation and presentation skills for audiences at all levels and sizes

• Excellent written, verbal, and nonverbal communication skills

• Exceptional ability to connect content being delivered to the audience and their needs

• Ability to rapidly learn important organizational principles and tie those to the content being delivered

• Ability to produce high-quality deliverables quickly and without errors (punctuation, content, formatting, spelling, etc.)

• Ability to rapidly master new systems and tools and effectively educate others

• Ability to navigate Learning Management Systems (LMS) for setting up live online and face-to-face deliveries. Intermediate to advanced skills with LMS

• Demonstrated capabilities in teamwork, leadership, and judgment

• Ability to pose effective questioning and facilitation techniques to influence learners with self-awareness, self-discovery, and learning

• Ability to apply prior knowledge and insights in a fast-paced, ever-changing environment

• Self-motivated and metrics oriented

• Strong commitment to developing and coaching others

• Strong learning agility and flexibility

• Advanced Microsoft Office skills:

  • PowerPoint – graphics, animation, master slide formatting, notes development, and basic storyboarding.

  • Word – reference and table creation, master formatting, and document structuring.

  • Excel – tracking, sorting, filtering, conditional formatting

JOB REQUIREMENTS:

EDUCATION AND EXPERIENCE REQUIRED:

• BA/BS degree in Learning/Organizational Development, Training/Instructional Design, Communications, or related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis

• A minimum of 3 years’ direct work experience facilitating classroom and virtual training (train-the-trainer and end-user) in a corporate environment required

• Experience conducting train-the-trainer sessions in a corporate environment required

• Experience with content creation and design

• Experience in healthcare desired but not required

COMPENSATION/BENEFITS PROGRAM:

• Competitive base salary commensurate with experience

• 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)

• Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent

• 401(k) plan with matching opportunity

• Plum Benefits & Pet Insurance

• Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

NON-DISCRIMINATION STATEMENT/ACKNOWLEDGEMENT:

Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Employees are expected to perform duties as assigned and directed by management.

E-VERIFY PARTICIPATION:

PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.