Address
Form of work
SalaryLearning and Training Development Specialist
Learning and Training Development Specialist
- Agency: OFF OF PAYROLL ADMINISTRATION
- Job type: Full-time
Location
MANHATTAN
- Title Classification: Exam may be required
Department
Citywide Systems Training
Job Description
Under supervision working with the FISA-OPA Learning and Training Development Specialists, Deputy Training Director and Training Director, responsibilities of the position will include:
- Preparing and conducting both classroom and online training in the following City’s applications: Financial Management System (FMS), Payroll Information Administration (Pi), Payroll Management System (PMS), CityTime Time and Attendance, City Human Resource Management System (CHRMS), Pension Payroll Management System (PPMS), Worker’s Compensation System (WCS), NYCAPS and other FISA-OPA supported application systems for users from other governmental agencies;
- Developing and conducting internal training sessions in Microsoft Office Suite for soft-skills courses, proprietary system courses and other FISA-OPA contracted applications to meet the needs of all levels of agency staff;
- Developing and designing courses incorporating Adult Learning theory and Instructional Design methodology;
- Developing, deploying, updating and maintaining FISA-OPA supported applications with eLearning (Computer/Web-Based Training) files using Adobe Captivate and Adobe Creative Suite;
- Maintaining the most up-to-date files on web server once eLearning files have been updated;
- Conducting needs assessment and developing program objectives based on information gathered;
- Designing, developing, maintaining and/or revising systems, procedures manual, and Training materials, and other appropriate educational curriculum for FISA-OPA supported applications, as requested;
- Maintaining FMS and other FISA-OPA supported application training databases, ensuring the on-time delivery of training courses, including the development and maintenance of written procedures for database administration and courseware enhancement, including setting up, maintaining, and testing FISA-OPA supported applications training database;
- Maintaining training databases and attendance records, generating weekly, bi-weekly, and monthly statistical reports.
- Assisting other trainers to learn training programs the Learning and Training Development Specialist will conduct/develop;
- Working with contracted vendor to ensure quality of product, and are delivered in accordance to schedule and contract;
- Notifying and confirming with Agency Training Coordinators, the employees who are scheduled to attend training prior to classes;
- Assisting with verifying system availability of training environments and servers;
- Designing, developing and maintaining training related materials, such as job aids, procedures, policy documents, user guides and project plans;
- Maintaining and supporting internal training registration and administration process;
- Interacting with all levels of staff, including subject matter experts, internal and external agency personnel;
- Completing special assignments and assist in routine administrative tasks, as needed;
- Assisting users in the FISA-OPA Call and User Support Centers and Help Desk with analyzing issues and providing solutions, and Training Director on miscellaneous administrative reports and or projects, as requested;
- Assisting the Director of Training & Education in the planning, coordination and implementation of all phases of training registration and administrative activities for the user community and;
- Greeting contracted vendor and signing-in participants on the date of training, generating and emailing certificates of completion for each participant, notifying Agency Training Coordinators of no-show training participants.
Preferred Skills:
- Exceptional oral, written, and interpersonal communication skills
- Detail oriented, with excellent organizational and presentation/facilitation skills
- Experience delivering instruction in both classroom and online learning environments
- Knowledge of the city’s Personnel systems a plus (PMS, Pi, CHRMS, CityTime, NYCAPS)
- Creative, independent thinker who works well in a collaborative environment
- Extensive experience with creating and editing procedural documents and Training materials
- Intermediate to advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), eLearning and multimedia development software (e.g. Adobe Captivate, Adobe Creative Suite, Camtasia Studio), and virtual presentation tools (e.g. WebEx)
- Intermediate to advanced knowledge of the City of New York’s payroll, personnel and timekeeping functions
- Experience supporting and Training Help Desk/Customer Service Centers by diagnosing system/user issues, and providing solutions
- Ability to manage multiple projects in a timely manner
- Only permanent employees in the Principal Administrative Associate title (or comparable title) and those who are reachable on the civil service list are eligible to apply
Additional Information:
#O-019
To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 609643. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.
Hours/Shift:
35 Hours/Day Shift
Work Location:
5 Manhattan West, New York, NY
Minimum Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in \"1\" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in \"1\" above;
4. Education and/or experience equivalent to \"1\", \"2\", or \"3\" above. However, all candidates must possess the one year of administrative or supervisory experience as described in \"1\" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in \"1\" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
609643
Title code
10124
Civil service title
PRINCIPAL ADMINISTRATIVE ASSOC
Title classification
Competitive-1
Business title
Learning and Training Development Specialist
- Experience level: Experienced (non-manager)
Number of positions
1
Work location
5 Manhattan West
- Category: Administration & Human Resources
