- Identify opportunities and lead problem definition, in partnership with others in cross-program initiatives.
- Participate in, create, facilitate, and identify opportunities for collaborative ideation sessions with teams across work-streams and senior leadership.
- Strategize, create, and deliver senior leadership level presentations.
- Clearly communicate and advocate a strategic point of view utilizing strong design rationale to teams across work-streams and senior leadership, and be open to their feedback.
- Create deliverables that communicate problems and/or solutions to audiences including senior leadership - using the appropriate tools, artifacts, and fidelity level for the audience/purpose. For example: storytelling decks, wireframes, interactive prototypes, concept videos, etc.
- Define and lead discovery activities, including: user research, competitive analysis, user task and goals identification, journey maps, process flows, service blueprints etc (in partnership with the UX Research team).
- Thrive in ambiguity, build consensus, and share ideas that could be implemented in or outside the organization. Productively challenge cross-functional teams and senior leaders—and provides recourse strategies to build better solutions.
- Be an advocate and coach to increase understanding of design thinking approaches and mechanisms across the International team, technology teams, and other key stakeholder groups.
- Direct and mentor other designers.
- 10+ years of experience with much of that in product design or user experience design, preferably in retail, ecommerce, omni-channel or adjacent industries.
- Expert in: User-Centered Design methodologies; UX/UI Design, and creating mock-ups and prototypes at varying levels of fidelity.
- A portfolio demonstrating your end-to-end design process.
- Expert in Figma and Miro (or equivalent tools).
- Ability to drive results in a collaborative environment.
- Expert presentation skills to share your work with credibility, clarity, and confidence.
- Experienced in facilitation techniques that enable groups to build clarity and alignment.
- Experience translating qualitative and quantitative data into design decisions.
- Practical understanding (including capabilities, patterns, and limitations) of current technologies used to build rich experiences in responsive web and native mobile apps.
- Ability to balance great design solutions with an iterative, agile approach.
- BA / BS degree UX/UI design, UCD, HCI, or related field of study, or equivalent experience.
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Authorization to work in the US is required for this role.
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.