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Form of workJob Description
Job description:
Your home Assistant, LLC (YHA) is transforming the Home Care industry! Here, at YHA we are seeking individuals who are looking to advance in a growing industry. We are transforming Caregivers to Personal Assistants and service all types of clients. Using assisted nursing skills while adding a high level of customer service is our vision.
Our clients receive services within their own homes. YHA clients are growing families, professionals, Senior citizens, and outpatient individuals. Our task's vary on a daily basis. We support ADL's, Pick-up, Drop-offs, shopping, scheduling, light housekeeping, parental breaks, meal prep, and so much more! We do it all! We are searching for a high energy person with a great personality to support in leading our caregiver and coordination their schedule and Client's services. As an organization we value our employees and place a focus on work culture. As great as our employees care for our clients, we as an organization care for our employees. Our Team members are passionate about helping others, are culturally aware, have aspirations for growth, have great communication skills, and excel in customer service! If this is you, apply with us TODAY!
JOB DESCRIPTION
-Orients personal care and homemaker staff about all policies and procedures and completes the onboarding process
-Arranges and documents training
-Schedules staff and notify clients of changes
-Performs written assignments of duties on a client-specific basis
-Meets/conferences/educates the staff as necessary
-Receives and reviews referrals of clients and follow-ups with them as needed
-Performs initial assessment visit to client homes, assigns caregivers, and completes the assessment and all open packet forms
-Performs supervisory visits to clients homes (at least every three a month or as needed for problem resolution, skills validation of staff, client-specific or procedure-specific training of staff, observation of clients condition and care, and assessment of client satisfaction with services)
-Provides monthly supervision of client care via telephone or other appropriate contacts with the client and/or family/caregivers
-Provides first level investigation of complaints and incidents
-Counsels staff on difficult cases and potentially dangerous situations
-Communicates with the case managers, the physician, and other providers on the care plan as necessary to ensure appropriate and effective care
-Attends and participates in appropriate client care conferences as well as staff/education/agency committee meetings
-Maintains confidentiality in all aspects of job performance
-Adheres to, promotes and holds others accountable for agency core values, ethics, and mission
-Performs all job functions in compliance with all appropriate local, state, and federal laws, regulations, and professional standards
-Participates in an Administrative On-Call Rotation
-Steps in and assists with client care/shifts when needed
-Performs other related functions as required
-Understands and adheres to established Your Home Assistant policies and procedures.
-Creates and maintains staff schedules.
-Provides staffing for sick leave, vacation, long term leave.
-Schedules client appointments/visits according to care plans and staff availability.
-Enters scheduling data, creates schedules.
-Contacts care providers and Clients regarding day-to-day changes.
-Discerns Client Services required as outlined in agreements, urgent requests and care plans.
-Enters staff and Client information into database.
-Maintains staff and Client database (e.g. CQA, dates and reminders of TB, client admission, client hospital admission and discharge).
-Maintains staff and Client statistics, and reports.
-Maintains call in and retention report.
-Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
SUCCESSFUL CANDIDATES MUST HAVE:
Salary: $41,600.00 - $50,000.00 per year
Benefits:
Testing available on site. Masks and PPE Available for all team members.
Education:
Job Type: Full-time
Salary: $41,600.00 - $50,000.00 per year
Benefits:
Your home Assistant, LLC (YHA) is transforming the Home Care industry! Here, at YHA we are seeking individuals who are looking to advance in a growing industry. We are transforming Caregivers to Personal Assistants and service all types of clients. Using assisted nursing skills while adding a high level of customer service is our vision.
Our clients receive services within their own homes. YHA clients are growing families, professionals, Senior citizens, and outpatient individuals. Our task's vary on a daily basis. We support ADL's, Pick-up, Drop-offs, shopping, scheduling, light housekeeping, parental breaks, meal prep, and so much more! We do it all! We are searching for a high energy person with a great personality to support in leading our caregiver and coordination their schedule and Client's services. As an organization we value our employees and place a focus on work culture. As great as our employees care for our clients, we as an organization care for our employees. Our Team members are passionate about helping others, are culturally aware, have aspirations for growth, have great communication skills, and excel in customer service! If this is you, apply with us TODAY!
JOB DESCRIPTION
-Orients personal care and homemaker staff about all policies and procedures and completes the onboarding process
-Arranges and documents training
-Schedules staff and notify clients of changes
-Performs written assignments of duties on a client-specific basis
-Meets/conferences/educates the staff as necessary
-Receives and reviews referrals of clients and follow-ups with them as needed
-Performs initial assessment visit to client homes, assigns caregivers, and completes the assessment and all open packet forms
-Performs supervisory visits to clients homes (at least every three a month or as needed for problem resolution, skills validation of staff, client-specific or procedure-specific training of staff, observation of clients condition and care, and assessment of client satisfaction with services)
-Provides monthly supervision of client care via telephone or other appropriate contacts with the client and/or family/caregivers
-Provides first level investigation of complaints and incidents
-Counsels staff on difficult cases and potentially dangerous situations
-Communicates with the case managers, the physician, and other providers on the care plan as necessary to ensure appropriate and effective care
-Attends and participates in appropriate client care conferences as well as staff/education/agency committee meetings
-Maintains confidentiality in all aspects of job performance
-Adheres to, promotes and holds others accountable for agency core values, ethics, and mission
-Performs all job functions in compliance with all appropriate local, state, and federal laws, regulations, and professional standards
-Participates in an Administrative On-Call Rotation
-Steps in and assists with client care/shifts when needed
-Performs other related functions as required
-Understands and adheres to established Your Home Assistant policies and procedures.
-Creates and maintains staff schedules.
-Provides staffing for sick leave, vacation, long term leave.
-Schedules client appointments/visits according to care plans and staff availability.
-Enters scheduling data, creates schedules.
-Contacts care providers and Clients regarding day-to-day changes.
-Discerns Client Services required as outlined in agreements, urgent requests and care plans.
-Enters staff and Client information into database.
-Maintains staff and Client database (e.g. CQA, dates and reminders of TB, client admission, client hospital admission and discharge).
-Maintains staff and Client statistics, and reports.
-Maintains call in and retention report.
-Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
SUCCESSFUL CANDIDATES MUST HAVE:
- H.S. Diploma or GED. Associates Degree Preferred
- Prior scheduling experience preferred.
- Computer skills including but not limited to MS Office, MS Excel and Scheduling program.
- Basic medical terminology.
- Interpersonal, organizational and communication skills.
- Ability to carry out directions, read and write.
- Maturity and ability to deal effectively with the demands of the job.
- Senior care experience (in-home care, preferred)
- Prior experience with scheduling preferred
- Advanced skills in personal care
- Valid, current driver's license
- Access to a reliable automobile
- A minimum of one year of experience as a Personal Care Provider preferred
- Proficiency in basic computer programs
Salary: $41,600.00 - $50,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
- Referral program
- 8 hour shift
- On call
- Bonus pay
Testing available on site. Masks and PPE Available for all team members.
Education:
- High school or equivalent (Required)
- Customer service: 1 year (Preferred)
Job Type: Full-time
Salary: $41,600.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Bonus opportunities
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
