Address
SalaryReports to: Practice Manager
FLSA Status: Non-Exempt
Summary
Responsible for the daily supervision of the receptionist's staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Responsibilities
Skills
Education/Training
Degree: High School Diploma or Equivalent
Experience
Prior secretarial experience helpful.
Physical Demands:
Employee must regularly:
FLSA Status: Non-Exempt
Summary
Responsible for the daily supervision of the receptionist's staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Responsibilities
- Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
- Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
- Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
- Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
- Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
- Maintain a neat and organized waiting room and order supplies as needed.
- Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.
- Submit insurance forms to insurance companies as required.
- Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
- Enter financial transactions and miscellaneous correspondence on computer.
- Perform other related duties as assigned.
Skills
- Oral Communication Skills
- Written Communication Skills
- Technical Communication
- Telephone Etiquette
- Customer Relations
- Diplomacy
- Filing
- Organization
- Professionalism
- Reading Skills
- Computer
- Time Management
Education/Training
Degree: High School Diploma or Equivalent
Experience
Prior secretarial experience helpful.
Physical Demands:
Employee must regularly:
- Stand
- Walk
- Use Hands
- Stoop, Kneel, Crouch, or crawl
- Talk/Hear
- Lift up to 40 lbs.
