Lead Medical Assistant (Eastside A/B)

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

The Lead Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment.  This role will work with clinical supervisors and nurses to provide training to new and less experienced Medical Assistants (MA).  Additionally, communicates with patients and performs clinical services to ensure high quality patient care in a fast-paced environment. 

RESPONSIBILITIES

Direct Patient Care:

• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff, clients, and the public

Provider and Team Support:

• Works with registered nurses to train and mentor new Medical Assistants in the back-office area to ensure all tasks on the training checklist are complete
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
• Contributes to the success of the organization by participating in quality improvement activities
• Cooperates in accomplishing department goals and objectives

Clinical Administration:

• Monitors patient flow in the back office and cross covering, as needed
• Adjusts daily assignments and schedules to provide sufficient MA coverage during all patient contact times, including lunch breaks
• Monitors the daily assignment for completing tasks, such as recording of daily temperatures of refrigerators/freezers, stocking exam rooms, empty biohazardous waste, and other related tasks
• Maintains sufficient supplies to perform tasks in the back-office area.
• Reports equipment failures and responds appropriately to correct the problem
• Provides input into the evaluations of the Medical Assistants working in the back office
• Leads back-office meetings and attends other required meetings
• Functions at highest level according to credentials and competency

EDUCATION/EXPERIENCE

• High school/GED required
• Valid Medical Assistant certificate from an accredited program required
• Valid BLS certifications required upon hire
• Two years Medical Assistant experience at Neighborhood required
• Lead of supervisory experience preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time sensitive deadlines
• Use emotional and cultural intelligence to provide appropriate communication and patient care
• Exemplify compassion to patients and team members
• Bilingual English/Spanish, English/Farsi, or English/Arabic preferred - must be able to pass Language Proficiency Test if bilingual skills are needed
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 15 lbs/weight
• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $27.96 - $34.18 per hour, depending on experience.