Lead Marketing Guest Experience Representative

As a Lead Marketing Guest Experience Representative you will lead face-to-face guest contact by approaching our hotel guests, qualify leads, and using our marketing incentives to assist you in booking guests on appointments to preview vacation ownership opportunities with our sales gallery. This position will have production goals, in addition to leadership responsibility. Additional responsibilities include:
Work with In House team to build and coordinate ongoing training
Implement and maintain tools used to improve efficiency for marketing coordinators such as gifting, text option activation, etc.
Help Team meet and achieve monthly, quarterly, and yearly goals for tour flow, volume, penetration, VPG, and POS Sales
Visit all locations and perform MOD on the floor responsibilities as scheduled
Provide feedback to management for mentoring to marketing coordinators.
Actively pursues In-House Marketing opportunities that will increase In-House Marketing tour flow and bounce back package sale opportunities.
Coordinates daily shifts for Marketing Executives and Greeters.
Carries out all reasonable requests by the management of which the employee is capable of performing.
Ability to cover shifts for absent team members including interacting with guests and booking of tours.
Why do Team Members Like Working for us!
HGV is now offering first day benefits to new employees!
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
And so much more!
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth! At the core of our company's success are our Team Members. To fulfill this role you'll need to have the following qualifications and experience:
Minimum of 2 years' experience within House Marketing.
Working knowledge of marketing performance levels.
Excellent interpersonal and guest relations skills.
The ability to work a flexible schedule primarily includes evening shifts.
Ability to walk/stand for an 8-hour shift with or without reasonable accommodation.
It's advantageous in this position for you to demonstrate the following capabilities and distinctions:
Minimum of two years of related management or supervisory experience:
Over three years of related work experience in timeshare marketing.
Bachelor's Degree or higher preferred
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.