Position Details
- Ensures that the library is ready for opening following appropriate procedures.
- Provide cordial, professional service to all library patrons.
- Ensure that department tasks are handled in a timely, efficient and accurate manner.
- Communicates with the Head of Access Services and/or Public Services Specialist on service needs or other patron issues.
- Utilize complex library software applications to check out, check in, renew circulating library materials, and update patrons’ account status.
- Maintain confidentiality of patron records, both personal and library use information.
- Assist with training of new student workers; supervise student workers when required.
- Take direction from Library Specialist, Public Services/Library staff, or librarians in the absence of the Head of Access Services.
- Provide support with shelving of library items and shelf reading, as needed.
- Assist patrons in person or by phone with Course Reserve requests, item hold requests, general circulation, and library policy.
- Provide pertinent directional information, referring patrons to appropriate departments and library personnel as applicable.
- Handle troubleshooting, including reporting issues to supervisor or through other appropriate channels (e.g., Campus Public Safety) in a timely manner.
- Provide support when needed to the Interlibrary Loan department, Archives, and Library events when needed.
- Special tasks and other projects as assigned.
- Must be a highly reliable, punctual self-starter, who performs responsibly without direct supervision.
- Considerable computer and keyboarding ability; adept with software applications/databases, Internet usage, and general technology usage.
- Excellent customer service skills required.
- Adapt to frequent changes in processing procedures; able to train new workers.
- Accepts supervision and direction of supervisors; capacity to supervise when required.
- Team player and good communicator.
- Perform all duties with a high degree of accuracy, efficiency, and strong attention to detail.
- Ability to work independently; follow complex instructions.
- Flexibility, willingness to work at varying paces, and ability to multi-task essential.
- Familiarity with library services helpful.
- Ability to develop strong knowledge of the Library of Congress call number system.
- High school diploma or higher
- One (1) year of related professional work experience in customer service.
- One (1) year of related experience in a higher education setting
- One (1) year of related experience working in front-line, public-facing service, preferably in a library or help desk environment
- Familiarity with library resources
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.