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Form of workJob Description
Dermani MEDSPA® is a fast-growing medical spa in the Atlanta area. We are looking for Lead front office coordinators for our Dunwoody location. We are looking for someone who is self-motivated, able to lead the team and grow with us! Our offices are open Mon-Fri 9 am-7 pm and Saturdays 9 am-5 pm. Four day per week.
Job Description (Hands-on):
- Greeting and checking in clients and ensure all necessary forms are fill out.
- Check out clients accurately and process payments without error.
- Review appointment books, look ahead and make notes, confirm, reschedule/booking appointments.
- Follow and manage opening, daily to do and closing procedure.
- Read, understand and adhere to FD processes and protocol.
- Inventory counting, receiving and management.
- Answer calls, email, text msg and opening and scanning mails.
- Daily cleaning
- Cash handling
- Organizing stock, restock inventory
Job Description (Lead role):
- Monitor and update social media and ensure message and reviews are being responded
- Monitor email to ensure all messages are being responded
- Run call report for QA, e.g. missed phone call are returned, and hold time/wait time
- Manage schedule to ensure proper staffing with Front Desk team
- Escalation between FD team and upper management
- Handle customer concern/complaints/disputes
- Monitor and ensure team is run sales reports/invoice for declined or incomplete invoice
- Monitor and ensure team are calling on sales leads are being and monitor progress
- Monitor and ensure team maintain the cleanness and organization of the office
- Monitor appointment book to ensure processed are being followed
- Staff recruiting, coaching, and training
- Available for supporting FD team
- Monitor FD check in/check out process to ensure all processed are being followed
- Monitor and review membership sales on the team.
- Monitor and manage inventory levels, discrepancies and manage office supplies
- Ensure various on-going project are being up keep and progress
Qualifications:
- Experienced with customer service
- Great multitasking and communication skills.
- Detail oriented.
- Reliable and dependable.
- Has a strong work ethic is a must.
- Supervisor experience
Benefits include self care service monthly, paid holiday, 401k, health when eligible.
