Clinic Front Desk Lead

Reports To: Director of Clinic Operations

Status: Full Time, Permanent

Summary

Leads a competent and efficient Clinic Front Desk team with a focus on efficiency and providing excellent customer service. The Front Desk Lead must excel at the duties required of all receptionists as well as the following:

Essential Job Functions:

Leadership

· Provides daily leadership in all activities of the clinic reception team.

· Plan, prioritize and delegate work tasks to ensure proper functioning of the department.

· Assist with interviewing and hiring potential candidates for open receptionist positions.

· Provide Front Desk training to new Front Desk staff as well as ensuring that new technical staff members have a working knowledge of Front Desk procedures.

· Works with the Clinic Director to create Front Desk staff schedule to ensure adequate coverage to provide maximum efficiency and productivity.

· Meet weekly, or as needed, to update Clinic Director on any issues at Front Desk, including but not limited to, equipment malfunction, client disputes, or staff disciplinary needs.

Customer service

· Ensures good quality customer service is provided by all clinic staff.

· Helps resolve customer disputes with sensitivity, tact, and diplomacy.

· Works with Clinic Director to create effective customer service procedures, policies, and standards to ensure that every interaction with clients is positive.

Office administration

· Maintain and monthly reconciliation of inventory held at Front Desk, such as flea/tick/heartworm medication, e-collars, and microchips.

· Identifies system and workflow improvements to enhance the team's communication and efficiency.

· Monitors inventory of office supply and notifies Clinic Director when needs arise.

· Ensures that medical records are accurate and up to date.

· Coordinate repair and replacement of office equipment.

Volunteers

· Recruit and train volunteers to assist with various aspects of client engagement to include: reminder calls, appointment setting, and other tasks to be determined.

· Engage with volunteers consistently, communicating professionally and respectfully.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Please explain your experience in working in a customer oriented position.
• Describe an unexpected problem you had to solve on the job.

Ability to Relocate:

• Columbus, GA 31907: Relocate before starting work (Required)

Work Location: In person