Front Desk Lead

Job summary:

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Lead at our busy hair salon. As the first point of contact for our clients, the Front Desk Lead will play a vital role in providing exceptional customer service and ensuring smooth salon operations. The ideal candidate should possess excellent communication skills, exceptional multitasking abilities, and a passion for the beauty industry.

Responsibilities:

-Greet clients and visitors with warm and friendly demeanor, making them feel welcome and comfortable.

-Manage a high volume of incoming calls, scheduling appointments, and responding to client inquires promptly and professionally.

-Coordinate and prioritize daily Front Desk operations, ensuring efficient salon flow and minimizing wait times.

-Oversee the salon's appointment book, ensuring accurate scheduling and coordinating with service providers to optimize their schedules.

-Handles cash transactions, process payments, and maintain accurate records of all transactions.

-Assist clients in selecting hair products or services, providing recommendations based on their preferences and needs.

-Supervise and train Front Desk staff, ensuring they adhere to company policies, procedures and customer service standards.

-Manage salon inventory, including restocking hair products, equipment and supplies as needed.

-Maintain a clean and organized Front Desk area, ensuring It is presentable at all times.

Requirements:

-Excellent interpersonal and communication skills, with the ability to interact with clients and team members in a positive and professional manner.

-Strong organizational skills and the ability to multitask in a fast-paced environment.

-Ability to work flexible hours, including evenings and weekends.

We offer competitive compensation and a positive work environment where your skills and contributions will be valued. If you are passionate about delivering exceptional customer service and thrive in a fast-paced salon environment, we would love to hear from you!

To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in this position.

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Expected hours: No less than 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Work Location: In person