Lead Field Services Technician, IT

Overview
Field Services Technician, IT
Alpharetta, GA
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results.
Are you ready for what's next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Field Services Technician, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global IT department is eager for a mover and shaker to step into this role and become an integral part of our team.
About the role
Supporting various functional teams within IT to perform IT related tasks. Responsible for work that is less defined in scope but has the understanding and experience to execute business objectives. This role can effect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.
You will also:

• Respond to support calls within an acceptable time frame.
• Provide support for 2nd and 3rd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access, and hardware issues for a global organization.
• Maintain and document technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support.
• Apply available standards, methods, and tools in an intelligent and effective way, and to produce a consistently high standard of documentation of both a technical and a descriptive nature.
• Deploy and maintain software images for desktop PCs, laptops, and mobile clients.
• Build and maintain relationships with customers and third-party vendors in order to ensure appropriate and agreed services are delivered.
• Handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.
• Follow internal IT processes and provide the Service Level Agreements committed to our internal customers.
• Building and maintaining a shared knowledge base for problem resolution
• Acquisition integration for end user services
• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
• Must be prepared to travel up to 50% of the time.
• Must be prepared to work evenings and weekends as required to complete key IT projects that can only be performed outside of normal business hours.

About you
You are a seasoned, experienced professional with a good understanding of IT services an possess ability to resolve a wide range of issues in creative ways.

• Have at least 3 years of demonstrable experience with information technology and how information technology supports business objectives.

• BA/BS degree in Information Systems, Information Technology, Computer Science or Engineering preferred but not required.
• Have strong PC hardware troubleshooting skills related to PC and laptops, printers and monitors.
• Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols
• Good problem solving and analytical skills.
• Maintains current knowledge of information technology and keeps abreast of new and emerging technologies.
• Able to build and maintain relationships with customers and third-party vendors in order to ensure appropriate and agreed services are delivered.
• Ability to handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy