Lead Field Service Technician (FT)

• Assist supervision as necessary with field related tasks 
• Complete a variety of specialized service work for the utility including investigations of theft 
• Conduct field audits of our collectors, updates field training, completes investigations on customer complaints, investigates incomplete work orders by field collectors, collects data, and assigns service work orders for applicable accounts 
• Assist in conducting safety meetings, reviews monthly stat sheets with management and employees, and helps management develop training plans for underperforming employees 
• Work with supervision to promote a safe working environment for all employees 

• Assist with training new meter readers 
• Read meters on a daily and/or special basis, typically on a customer’s premises for service bills 
• Carry out assigned duties in the required time frame for cycle readings, assign sequence numbers to new services, and rearrange meter reading routes as necessary. 
• Inspect meters and report damage or apparent malfunctions to assigned supervisor 
• Evaluate unsafe conditions or may be required to clean out meter boxes 
• Use electric, gas, and water meter reading devices 
• Use hand tools such as a screwdriver, pliers, flashlights, keys, gas detectors, generators, pumps, hand pumps, shovels, lid handles, etc. 
• Use printed materials such as service orders, maps, manuals, and computer printouts 
• Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.) 
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force) 

• Refer all consumer complaints to the appropriate authorities 
• Provide general information about the meter services to customers, when applicable 
• Use telephones, tablets, and/or computers to communicate
• Other duties as assigned. 

• Education: Some high school education, must be at least 21 years of age 
• Experience: 1 year of experience in metering services. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training. Must possess a valid driver’s license 

• Education: High School Diploma or GED 
• Experience: 2 or more years of experience in metering services 

• Ability to multi-task, and work independently and as a team 
• Exceptional flexibility in daily routines and route scheduling  
• Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day 
• Excellent communication skills, comfortable interacting with management and customers 
• Ability to interact with unhappy or negative customers in a professional manner 
• Excellent attention to detail for problem solving and finding 
• Ability to walk long distances and prepare for weather conditions, accordingly  

• Do not enjoy working independently 
• Do not enjoy working in outdoor conditions 
• Do not enjoy walking long distances 
• Are not flexible and do not enjoy adapting to your current work schedule or routine 
• Do not have adequate planning and time management skills to finish a days work in a timely manner 

• Drug/alcohol testing is required 
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters 
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters 
• Travel Requirements: % of travel time: 80%  

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options 
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability 
• Flexible Spending Accounts or an option for a Health Saving Account with company match 
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members 

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost 
• Roth or Traditional 401(k) Retirement plan with company match  

• Paid Vacation 
• Paid Holidays 
• Paid Wedding Day 
• Veterans Day paid time off for our veterans 
• Paid Sick Time (New York based positions ONLY) 

• Company vehicle (for all driver-based positions) 
• Gas card for company vehicle (if applicable) 
• Company provided cell phone or mobile allowance (if applicable)  
• Boot allowance from approved vendors  
• Daily per diem for travel-based positions  

At Bermex, we put safety first. Always.Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve.We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. This focus on independence is a key tenant of our culture.Our culture is unique, not only in our industry, but around the world. We provide trust and support to our team unparalleled in other companies. Our roots run deep as company, and we’ve created our success by relying on our people. Over the last three decades we’ve grown exponentially, and we’ve created a culture that rewards our employees with the opportunity to grow personally and in their careers.We have an employee stock ownership plan (ESOP) for eligible employees. This means that your role here is not just a job, it’s an investment into your future. It means that, along with your team members, you’ll have a hand in our ongoing growth and success. With nearly 30 years of service and exceptional growth, exciting things continue to happen at Bermex.Because our culture is built around people, we’ve made the growth and development of our team one of the four pillars of our success. These four pillars are baked into everything we do at Bermex:PeoplePeople are our greatest resource. We excel in mobilizing the best people effectively in any service area, providing exceptional service no matter where and when duty calls.ProcessNo matter the task at hand, we know how to tackle it. We’re experts in defining the parameters of success and executing on them. We do it all with safety—of our employees and our communities—driving every action we take.DedicationWe believe in long-term solutions and will help develop detailed road maps for continued success. We’ll assist in developing strategy for as long as you need it.EducationWe’re the experts—and we’re proud to extend that expertise to those who seek it. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.If you excel in a culture that values independence and growth, then we encourage you to join our team at Bermex. See our open vegetation management jobs or see all the career paths we have available to you.