Lead, Clinical

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients. As we say, “you’re either taking care of our patient or taking care of those caring for our patient.”

Essential Duties and Responsibilities

• The Lead Medical Assistant will be a Nextech superuser.
• Act as a first level, go to person, for the providers and staff regarding troubleshooting issues regarding supplies, MA levels, Nextech, and patient flows in the back.
• Maximize overall patient flow, including reassigning medical assistants as needed due to patient volume differences or temporarily to assist another team for backlogs
• Ensure medical assistants are completing to do tasks, including assisting with other providers to do lists
• Reassign medical assistants to phones if needed
• Assist the Office Manager to research patient issues, such as complaints, registration, and billing issues related to how a provider or MA coded the chart, and then communicating findings to the director.
• Lead new medical assistants with on-the-job training.
• Assist with communicating and monitoring any new processes and procedures for the department.
• Assist with providing input to the Office Manager on employee performance.
• Organize patient flow according to protocol (as scheduled with any late appts working into the schedule on providers discretion)
• Ordering, sorting, storing, restocking, and inventory of all medical supplies.
• Be knowledgeable of office financial policies and fees.
• Help with office housekeeping duties as directed.
• Check and maintain eye wash station weekly
• Other duties as assigned by Office Manager.
• Assure smooth patient flow by prioritizing the following: rooming patients; taking appropriate patient histories, setting up room for anticipated procedures; sterilizing used instruments, preparing an adequate supply of surgical trays; anticipating provider(s) needs; assisting provider(s) during exams and procedures, and returning patient/pharmacy calls in a timely manner.
• Procedure tray, instrument, and equipment set-up according to instructions. Able to numb patient as directed by the provider.
• Prepare path/lab specimens per protocol; complete path/lab requisition forms accurately and completely; document specimens in path log.
• Review pathology and lab results with patients per providers instructions.
• Document visit in EMR clearly and accurately as directed.
• Respond to patient questions in office and on phone as instructed.
• Schedule surgical procedure appointments on computer as necessary.
• Phone prescriptions and refills to pharmacy according per providers instructions.
• Be familiar and compliant with OSHA Blood Borne Pathogen standards.
• Clean, sterilize, and inventory all medical equipment and instruments. Keep appropriate records of maintenance program.
• Maintain medication samples and discard out-of-date supplies.
• Maintain infection control policies of office.
• Upkeep and cleanliness of exam rooms, supply cabinets, and drawers always well stocked.
• Fulfill patient care responsibilities as assigned, assist doctor with patient care.
• Escort patient to and from exam room, help patient prepare for exam. Review Health History to make sure it is complete and updated.
• Clean/straighten exam room and empty laundry bin between patients.
• Document all medical instructions given to patients.
• Knowledgeable and compliant of HIPPA privacy standards.
• Knowledgeable of all products and procedures in office. Be able to explain both to patients
• Obtaining preauthorization for medications required.
• Schedule appointments for patients with other specialists, fax appropriate records if necessary
• Any other duties as required to ensure Pinnacle Dermatology's operations are successful.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High School Diploma or equivalent
• Completion of a formal medical assisting program and internship or 2-3 years of recent experience in a Dermatology Practice
• Certified Medical Assistant

Benefits of Joining QualDerm Partners:

• Competitive Pay
• Medical, dental, and vision
• 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
• Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays
• Company paid life insurance and additional coverage available
• Short-term and long-term disability, accident and critical illness, and identity theft protection plans
• Employee Assistance Program (EAP)
• Employee Discounts
• Employee Referral Bonus Program

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.