Lead Accounting and Customer Services Representative

The Position
Under the direction of the Business Manager, the Lead Accounting and Customer Service Representative oversees the Department's front of the house customer service operations at the new Recreation and Aquatic Center; including but not limited to memberships, daily use, registration, cashiering, accounts receivable, and business taxes. This person will also handle escalations for all customer service issues. This position provides technical and functional supervision over customer service representative staff and requires specialized experience and knowledge of established recreation software; as well as revenue and accounting system procedures. Job responsibilities may include after-hours support for the technical staff and answering service as assigned. This is a Fair Labor Standards Act (FLSA) non-exempt position.
Ideal Candidate
In addition to technical knowledge, the ideal candidate is a self-starting, independent individual who demonstrates experience in customer service, accounting, and cashiering. Because this position provides supervision over front desk customer service staff at a Recreation and Aquatics facility, the successful candidate will possess the ability to provide leadership, organize workloads and staff assignments, convey procedures and schedules effectively, and train assigned staff. Former experience in a recreation-based facility is desirable.
Excellent Benefits

• Enrollment in CalPERS retirement program (2.7%@55 for classic members, 2%@62 for new members)
• Medical, dental and vision benefits provided with employee contribution
• Life insurance equal to one year's annual salary provided at no cost
• Opportunity for bilingual incentive pay up to 2.5% of salary
• $300 deferred comp matching annually, calculated on a bi-weekly basis
• 10-23 days vacation based on years of service
• 14.5 paid holidays annually
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Credit Union membership
• Section 125 Flexible Benefit Plan
• Tuition Reimbursement

Knowledge, Skills and Abilities
Knowledge of principles and practices of accounting, bookkeeping and auditing; methods, practice and terminology used in municipal accounting; principles and practices of computers and financial software; accounting systems and data processing interrelationships; modern office practices, methods and equipment; billing systems, products, provisioning and services. Ability to read, comprehend and interpret laws and regulations regarding governmental fiscal operations; analyze and interpret financial and accounting records and develop effective course of action; interact and interface with computer software and hardware vendors and/or technical support staff relating to effective operation of computer technologies; learn and effectively use accounting systems to store and retrieve data; examine, verify and prepare financial information; prepare clear and concise reports and training manuals; recommend improvements in operations, procedures, or methods; work effectively, through tact and diplomacy, with those contacted in the course of work; communicate clearly and concisely, both orally and in writing; supervise subordinate employees effectively if so assigned.Minimum Qualifications
· Graduation from high school or GED equivalent
· Two (2) years experience as an Accounting & Customer Service Representative III (or comparable experience)
· Associate of Arts (AA) degree with course work in accounting, business, computer technology or closely related field is highly desirable Special Requirements
· Possession of, and ability to maintain, a valid California driver's licenseSelection Guidelines
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
How to Apply
Interested applicants must apply on Governmentjobs.com/careers/sanbruno. The deadline for application submissions will be January 8, 2024 at 11:59 p.m. However, please apply as soon as possible, as the deadline is subject to change depending on the volume of applicants. The City of San Bruno utilizes a merit-based selection system that is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position.
Reasonable Accommodations
The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local laws in its employment actions, decisions, policies and practices. The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.govEmployment Type: Full-Time