Laboratory Front Desk Agent

Altru Diagnostics is a reputable clinical reference laboratory dedicated to providing accurate and reliable diagnostic testing services. With a commitment to excellence, we strive to deliver timely results that contribute to improved patient care and outcomes. Our team of experienced professionals is passionate about advancing healthcare through innovative testing solutions and unparalleled customer service. Join us in our mission to make a difference in the lives of patients and healthcare providers alike.

Key Responsibilities:

Incoming Communications:

• Greet walk-in visitors warmly, inquire about their purpose, and assist accordingly.
• Answer all incoming phone calls, addressing inquiries or directing calls to the appropriate department.
• Communicate with providers and patients in a friendly and professional manner, addressing queries or transferring calls as needed.
• Manage incoming emails, prioritize them, and respond or forward to the relevant department.
• Act as the primary point of contact for the Client Relations department, handling inquiries or forwarding them to the appropriate personnel.

Front Lobby Area Maintenance:

• Ensure the front lobby area is clean, organized, and welcoming.
• Receive and distribute food/snack deliveries efficiently.

Administration and Laboratory Workflow Assistance:

• Organize sample acceptance paperwork on a daily/weekly basis.
• Coordinate the NGS send-out workflow, including sample tracking, preparation of manifests, and report uploading.
• Assist the Client Relations department in communicating rejection reasons to clients by providing specimen photos.
• Support report generation and release processes.
• Provide backup support for accessioning when required.
• Monitor sample statuses, escalate issues as needed, and communicate expected sample arrival times to the Client Relations team.
• Conduct daily checks on the release queue for molecular samples and notify the appropriate teams of any delays or issues.

Key Performance Indicators:

• Client relations review ratings.
• Responsiveness to emails (responding within 10 minutes).
• Quality of communication, including politeness and helpfulness.
• Understanding of laboratory workflow.
• Organization of the front area and paperwork.

Requirements:

• High school diploma or equivalent; additional qualifications in administration or related field preferred.
• Previous experience in a receptionist or administrative role preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with keen attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Familiarity with laboratory processes or terminology is a plus.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Houston, TX 77024: Relocate before starting work (Required)

Work Location: In person