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Form of workJob Description
Lab Technician
As a Lab Technician, you will be hands-on from day one, supporting our internal partners in
being the first responder for device fulfillment requests and collecting data on devices for our
asset management system. You will also support our external partners with the delivery of our
very own hardware that enables testing. You will gain practical working experience with
streaming media devices, asset management software, device procurement and so much
more. There is ample opportunity to become more technical as well and it’s something that we
encourage and foster through growth.
What you will do
- Respond to incoming device requests that range from managing the logistics of an international shipment to retrieving and delivering devices from our warehouse inventory to an engineer.
- Device management and organization of over 10,000 devices throughout the campus and our warehouse.
- Build and maintain custom test lab hardware to meet requested specifications and special projects for engineering workspaces.
- Assembly of hardware electronic test appliances.
- Refinement of the inventory life-cycle, defining criteria on device lifecycle.
- Configure and prepare devices for certification or demonstration.
- Lead projects that use ad-hoc labor for device moves or lab space changes.
- Procure test devices for teams across our streaming and games.
What you need to have
- A problem solving-attitude that can work with minimal guidance and oversight.
- Highly value your stakeholders and have a customer service mindset.
- Experience and comfort working with networking and audio/video devices.
- Experience using and knowing basic hand tools (channel locks, crescent wrench, Allen wrench/driver, Philips driver, flat head screwdriver, etc.)
- Experience doing data entry and using website tools to complete tasks.
- Organizational mindset - creating order from chaos for managing our inventory.
- Experience with inventory planning and logistics.
- Confidence in configuring electronics - Smart TVs and Set Top Boxes.
- The ability to lift up to 50 lbs of equipment.
- Comfortable driving a large van and safely securing devices to prevent damage.
- Basic network/audio & video troubleshooting and installation skills.
- Critical thinker and problem solver - We want candidates who always think of ways to improve a current process, both short term and long term.
- Customer service experience working directly with internal and external customers.
- Bonus: Experience working in data centers or high availability environments.
- Able to work through ambiguity and make informed decisions with the information at
- hand, even if it isn't the whole picture, a problem solver / decision maker.
Pay Rate Range:
- $37.50-50/hr.
