Kk Kitchen Manager, Holt Location

Description
Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary:
This position will have the opportunity to master the Quality Café and Krispy Krunchy Program. This experience will create a core support function for our prepared foods offerings
Manage all areas of the food service kitchen, located inside a Quality Dairy Convenience Store to maximize customer
satisfaction and profitability. Oversee the training and work performed by other Quality Dairy food service employees.
Job Responsibilities:

• Maximize Customer Satisfaction and Sales Improvement by delivering 'Customer Service +1'.
  • Provide quick, friendly service, with a welcoming smile.
  • Ensure staff is customer service focused.
  • Create a pleasant and positive work environment.
  • Handle customer's questions, complaints, and concerns quickly and appropriately.
  • Generate, monitor, and adjust menu item build to's by day part to maximize sales and minimize waste.
  • Ensure the use of Quality Dairy's Standard Operating Procedures to provide a high quality and consistent product to the
  customer.
  Oversee the Work of Food Service Representatives
  • Treat all Associates fairly and consistently.
  • Train and develop new Associates and retrain existing Associates to improve individual and store performance to ensure
  compliance with Quality Dairy's Standard Operating Procedures.
  • Prioritize duties, manage time of self and shift personnel through delegation and follow-up of duties for the other
  shifts through a shift communication hand-off process.
• Communicate shift activities or concerns to Quality Dairy Store Manager, Shift Managers, and Fresh Food Category Manager.
  • Maintain displays, marketing, and product presentation in accordance with Quality Dairy's policies.
• Willing to work flexible hours when needed and ability to travel between locations.
• Controlling Controllables: Maintaining Food Cost Numbers, Waste Numbers, Labor Numbers
• Generate Profit and Loss information through reporting
• Maintain/Improve customer perception through standards.

Duties and Operations:

• Ensure product availability for customers, including prompt fulfillment of on-demand orders.
  • Ensure efficient and effective ordering and inventory management practices are being followed.
  • Follow vendor check-in procedures, including communication of any variances to the Quality Dairy Store Manager.
  • Perform stocking, cleaning, and food preparation.
  • Perform shift opening or closing procedures.
  • Clean and perform routine maintenance on all food service equipment, contacting store management or maintenance with
  concerns.

Safety and Security:

• Complete Serve Safe Certification and manage a food safety program to ensure strict adherence to local health codes.
  • Ensure internal and external store areas are kept free of safety hazards.
  • Correct and report any safety or security violations, concerns, etc. to Quality Dairy store management.

Personal Conduct:

• Model professional and appropriate behaviors for customers and fellow staff members.
  • Follow through on assigned tasks and demonstrate timeliness in completion.
  • Maintain confidentiality of store personnel and operations.
  • Follow and enforce all policies: dress code, attendance, food safety, etc.

Relationships:
Quality Dairy Store Manager:

• Immediate Supervisor
  • Consult regarding policy and procedures, problems, questions
• Keep informed of changes and activities in store, company, and competition
  • Communicate regarding store Associates; training progress/deficiencies, successes, or concerns
  • Exchange ideas

District Supervisor

• Inform of any problems or questions, if unable to reach Store Manager
• Inform of questions/problems which were not resolved by Store Manager
• Exchange ideas

Department Heads

• Communicate as needed through the chain of command, ensuring effective, efficient operations of Quality Dairy's food service department.

Essential Skills, Abilities, and Physical Demands:

• Ability to communicate effectively orally and in writing with customers and other store Associates
  • Ability to work without close supervision
  • Ability to work with and through other people
  • Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.
  • Ability to read, follow and implement policies, procedures, and programs
  • Awareness of merchandising, safety/security and personnel issues which need attention
  • Ability to adapt to changing circumstances, personalities, and shifts
  • Work flexible hours, mostly early mornings
  • Handle multiple priorities quickly and effectively
  • Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)
  • Stooping/kneeling to floor level, climbing, bending, and stretching above chest level
  • Lifting/moving up to 25 pounds on a regular basis
  • Lift and organize cases of product and other containers weighing up to 50 pounds one or more times per shift

Education/Experience Requirements:

• High School Diploma or equivalent
  • Completion of onsite training with designated Trainer from Quality Dairy
  • Serve Safe Certification within 60 days

This Job Description in no way states or implies that these are the only duties to be performed. Associates will be required to follow any other instructions and to perform any other duties as requested by the supervisor.