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Form of workPost of duty:
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
The Communications Division (DCC) of the Knowledge, Innovation and Communications Sector (KIC) uses digital intelligence, data, and creativity to help position the IDB Group as the preferred partner for development in the region. DCC works with press, web, email, social media, and paid media channels to help give visibility to stories of impact in the region.
The Communications Division (DCC) is looking for a Salesforce Quality Control Assistant to ensure the quality of the information, records, documents, content, and data that are managed from the projects developed by the Capital Project - Salesforce Marketing Cloud.
The IDB's Communications Division at KIC builds and protects the reputation of the IDB Group. From this perspective, the communication effort is focused on:
- Strengthen the IDB as a partner of choice highlighting its attributes of closeness and responsibility to the region. We are the partner per excellence.
- Show the IDB as a real honest information broker, which provides an accurate curator of information between the noise, uncertainty, and speed of the moment.
What you’ll do
The Quality Control Assistant will support the quality assurance efforts in reviewing forms, records, documents, content, and automations within the Salesforce Marketing Cloud Capital Project, ensuring they meet the project’s standards and requirements.
The Quality Control Assistant will be responsible for:
- Assisting in the review and validation of project-related forms, records, documents, content, and automations for accuracy and quality.
- Supporting the documentation of discrepancies, errors, and suggestions for improvements.
- Aiding in the implementation of Quality Control procedures and standards under the guidance of senior staff.
- Helping to ensure project deliverables meet IDB's quality and compliance standards.
Duties and Responsibilities:
- Assist in conducting quality checks of all project-related outputs.
- Help prepare Quality Control reports, documenting issues, and feedback.
- Coordinate with project teams to address and resolve quality issues.
- Participate in project meetings and contribute to quality improvement discussions.
What you'll need
- Education:
Bachelor's degree in marketing, communications, information technology, design and user experience, business or other related field preferred. - Experience:
At least 1 year of relevant experience. - Languages: Perfect command of English and Spanish (Portuguese proficiency is also desirable).
Key skills
- Learn continuously.
- Collaborate and share knowledge.
- Focus on clients.
- Communicate and influence.
- Innovate and try new things.
Core and Technical Competencies
- Strong teamwork orientation and effective communication skills.
- Basic understanding of Salesforce platforms (Service Cloud, Communities, Marketing Cloud).
- Basic understanding of quality assurance principles and methodologies, with a willingness to learn and apply these concepts in a project setting.
- Good analytical and problem-solving skills.
- Experience with content creation.
- Excellent writing/editing.
- Superior attention to detail.
Requirements
- Citizenship:
You are a citizen of one of our 48-member countries. - Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
- Type of contract:
International Consultant Full-Time. - Length of contract:
12 months . - Work Location:
On site.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:
- A competitive compensation packages.
- Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
- Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
- Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
- We offer assistance with relocation and visa applications for you and your family when it applies.
- Hybrid and flexible work schedules.
- Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
- Health and wellbeing:Access to our Health Services Center which provides preventive care and health education for all employees.
- Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.
Consultant Part-Time
- A competitive compensation packages.
- A flexible way of working. You will be evaluated by deliverable.
Our culture
At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.
Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at diversity@iadb.orgto request reasonable accommodation to complete this application.
Our Human Resources Team reviews carefully every application.
About the IDB Group
The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and the IDB Lab offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean.
About IDB
We work to improve lives in Latin America and the Caribbean. Through financial and technical support for countries working to reduce poverty and inequality, we help improve health and education and advance infrastructure. Our aim is to achieve development in a sustainable, climate-friendly way. With a history dating back to 1959, today we are the leading source of development financing for Latin America and the Caribbean. We provide loans, grants, and technical assistance; and we conduct extensive research. We maintain a strong commitment to achieving measurable results and the highest standards of integrity, transparency, and accountability.
Follow us
https://www.linkedin.com/company/inter-american-development-bank/
https://www.facebook.com/IADB.org
https://twitter.com/the_IDB
