Junior Community Manager

About Outreach Grid
Outreach Grid has just one mission: to end homelessness together.

Outreach Grid is the leading software platform that enables communities to collect and collaborate on homelessness information from first contact all the way through to housing. Built from the ground up since 2016, Outreach Grid continually works alongside service agencies, city/county officials, and law enforcement agencies to build out innovative tools and features to help communities better understand and address homelessness in their respective regions.

What Sets Us Apart

Outreach Grid specializes in creating innovative technological solutions to help communities better understand homelessness at the point of work. Everyone at Outreach Grid has gone on ride-alongs and outreach, has shadowed shelter operators, and visited permanent supportive housing programs. This enables us to build Outreach Grid empathetically at every layer of the system. We do all our engineering locally and built Outreach Grid from the ground up in Orange County.

Our work has been featured nationwide, such as the PBS Special: Homeless in Orange County CA: Is This The New OC and, more recently, the press conference of Orange County’s new HOPE Center, where Outreach Grid serves as the HOPE Center’s technological backbone.

Why Join Outreach Grid

Outreach Grid invests in both its employees and communities. Outreach Grid proudly provides competitive pay and benefits to its full-time positions, including:

• Health Insurance
• Matching 401(k) Plan
• Paid Time Off
• Commuter Benefits (Train/Bus)

Outreach Grid is looking for a Community Manager to create long-term, trusting relationships with our customers. The Community Manager’s role is to oversee various Outreach Grid networks, interface with existing stakeholders, and develop relationships with new service providers to expand Outreach Grid's offerings to new agencies in existing communities.

Description

Community Management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports about homelessness in a community. Community Managers also answer client queries and identify new opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Happiness and Engineering departments) to improve the entire customer experience. This position may require occasional travel.

Must be local to Orange County, CA.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics
• Prepare reports on status on communities
• Prepare updates for social media
• Provide training to users

Requirements

• Proven work experience as a Community Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• High proficiency in mastering new software systems
• Demonstrated self-starter experience
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree or relevant experience
• 1 - 2 years of professional experience

Benefits

• Salary Range: $50,000 - $65,000, depending on experience
• Starts part-time, with opportunities to transition to more hours and a full-time position
• Full-time benefits include health insurance, commuter benefits, and 401K

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday
• No weekends

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Social media management: 1 year (Required)
• Account management: 1 year (Required)
• CRM software: 1 year (Preferred)

Ability to Relocate:

• Fullerton, CA 92835: Relocate before starting work (Required)

Work Location: In person