Jr Help Desk Technician

SIMPLIFYIT is Hiring!

SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer.

THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN THE PHOENIX METRO AREA. Out of state applications will not be considered.

Who We Are:

We are an IT and Consulting Services company that specializes in disaster recovery, wireless engineering, managed IT solutions, cloud solutions, professional support and IT projects, and network solutions.

Who You Are:

• Works independently with flexibility in a fast-paced environment
• Able to simplify and communicate technical information, both verbal and written to a wide range of end-users highly desired
• Someone with excellent people skills are necessary to provide quality customer service to our clients
• A fast learner, highly motivated and a team player
• Detail-oriented with strong critical thinking skills

What You Will Be Doing:

• This individual will provide basic level desktop/server support (creating users, Office 365, resetting passwords, drive mapping, application support, etc.).
• They will also assist in setting up email accounts on mobile devices
• Installing software and configuring hardware
• Basic printer/scanner setup and troubleshooting
• Provide onsite and remote computer/network troubleshooting
• Malware and virus remediation
• Implement and maintain customer documentation and Standard Operating Procedures (SOPs)

What You Need:

• We are looking for a full-time tier 1 helpdesk support tech with strong communication skills and work ethic
• 1-2 years Help Desk experience (required)
• 1-2 years experience with on-site and phone-based troubleshooting i.e. hardware and software) required
• 1-2 years' experience with hands-on Information Technology client/end-user support (required)
• Knowledge of Microsoft Office suite, Office 365 and Microsoft desktop operating systems
• Experience with basic network concepts (LAN/WAN/VPN), basic Cloud concepts and exposure to phone systems
• The candidate will provide their own transportation and must posses a valid driver's license, proof of insurance, and clean driving record
• Must be able to pass a background check and be able to work in the USA

Compensation and Benefits:

• Compensation: $38k and $40k annual pay commensurate with skill level and experience
• Hybrid work structure (80% remote; 20% in office/in field)