Iv Patient Care Coordinator

Position Summary:

The Home Infusion Patient Care Coordinator is responsible for scheduling clinical staff to visit patients. This may

include Community Home Infusion Nursing, Adapthealth and/or Subcontracted Nursing. The Patient Care Coordinator

is responsible for handling everyday administrative tasks required to ensure smooth operation and assisting the

nursing department with patient scheduling, obtaining clinical notes, laboratory results and physician documents.

Works closely with the pharmacy, nursing, transportation, sales, intake teams to determine schedule needs and

availability to ensure appropriate prescriptions are being delivered and scheduled at the correct times and administered

accurately.

Essential Functions and Job Responsibilities:

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationships with co-workers
• Schedules new cases by scheduling nurses to meet patient infusion schedule needs.
• Schedules and reschedules all visits based on patients’ needs and authorizations.
• Runs reports including productivity, case count and missed visits
• Ensures electronic verification visit are processed and sent timely.
• Works closely with Reimbursement to review list from private pay/managed care
• Adheres to the organization’s policy regarding absenteeism and appearance
• Ensures appropriate staffing is arranged for all Patient Care
• Coordinates, monitors, and schedules Patient Care across all clinical areas
• Coordinate scheduling needs with staffing availability to assigned team
• Ensures Nurse/ nurse supervisor is aware of staffing needs and requirements
• Communicates with patients, to schedule infusion based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional including but not limited to nurses, pharmacists, or supervised pharmacy interns.
• Responsible for interpreting physician's orders and scheduling according to orders
• Provide accurate patient scheduling inconsideration of numerous factors including knowledge of time needed for drug regimens
• Transfers referral data to selected Nurse or subcontractor.
• Enters all scheduling data into the computer system in a timely manner and ensures that data is accurate and complete.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Community Home Infusion/Adapt Health information
• Maintains documentation of calls to and from patients
• Accurately enters information into electronic health records (EHR); electronically records data for collection, storage, analysis, retrieval, and reporting.
• Identifies any missing documentation in the medical record to supervisor.
• Confirms nursing notes in EHR system.
• Obtains incoming outsourced agency nursing notes and invoices to match up dates and times, enters Patient Care Management System and forwards to QA Nurse for review.
• Assists with sending out physician plan of treatment and free form orders for signature and tracks for return, works with sales representatives to obtain timely signature as needed.
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
• Assure 24 hour/day, seven days/week administrative on-call coverage for the branch.
• Ensures compliance with federal, state, and local rules and regulations, and company policies in all Patient Care aspects.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Complete assigned compliance training and other educational programs as required.
• Maintain compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Competency, Skills and Abilities:

• Knowledge and ability and the necessary skill and judgement to perform all procedures as outlined
• Excellent written and verbal communication skills
• Detail oriented with ability to work in an organized and methodical manner.
• Ability to work in a fast-paced team environment.
• Excellent analytical skills, ability to proactively manage multiple priorities.
• Must possess a strong sense of urgency and attention to detail
• Excellent communication skills both written and verbal required along with interpersonal skills
• Demonstrated ability to prioritize multiple tasks to meet deadline
• Demonstrated ability to interact in a collaborative manner with other departments and teams
• Strong critical thinking and problem-solving skills required
• Capacity to work with limited supervision and support, in a rapidly changing and fast paced environment
• Basic level skill in Microsoft Products to write routine reports, create documents, enter and formatting text, and accurately update all patient information.

Education and Experience Requirements:

• High School Diploma/GED required, Associate or bachelor’s degree a plus
• Two (2) years’ experience in scheduler/coordinator position with a home health agency or infusion pharmacy or medical background preferred

Physical Demands and Work Environment:

• Must be able to bend, stoop, stretch, stand, and sit for extended periods.
• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Must be able to lift 5 to 15 pounds as needed.
• Metal ability to work with limited supervision and support, in a rapidly changing and fast paced environment
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.