It Transportation Support Lead

Support the business users with our last mile and current + future TMS solutions:
- Descartes Route planning and mobile solutions
- Omnitracs Route planning and mobile solutions
- E2Open
- Mercurygate
- etc
A good understanding of middleware solutions like Mulesoft is a plus.
Experience using IT service ticketing like Jira.
Organized.
Good communicator.
Mid-level IT experience managing Help Desk tickets
Prioritizing IT problems/issues
Reliable
Detail -oriented
Understand Process Flow of IT Support
SAP Experience Required
Job Summary
Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage business solutions. Assist in defining and planning department project roadmap. Partner with clients and manage the IT relationship, prioritizing and delivering IT services.
Major Tasks, Responsibilities, and Key Accountabilities

• Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing and future systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
• Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
• Analyzes current state and emerging technology/application and functionality/business needs proactively to add value for a department.
• Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
• Works with the project team to manage project scope and timeline, from conception to implementation. Manages project tasks and project life cycle phases (i.e. defining requirements, documentation, process flows and specifications, etc.) to meet customer goals and requirements for moderate to complex projects. Serves as Project Manager on approved projects, defining scope, project schedules, and implementing solutions per IT tollgate processes.
• Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution for a department or suite of applications.
• Acts as liaison between business unit representatives, customers, and IT team. Coordinates efforts of various groups and consultants, and collaborates on technical and non-technical issues with management, project teams, and end-users.
• Educates clients and acts as advocate for current and future IT solutions.

Nature and Scope

• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel 5% to 20% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.