Lead Consultant, Mes Dot Net Lead Support

With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 

 Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

 

Welcome to the relentless pursuit of better.

 

Inviting applications for the role of Lead Consultant, MES Dot Net Lead Support

 

In this role, you would be primary responsible for supporting and enhancing web application.

 

Responsibilities

         Experience on Tools Proficy, Proficy Workflow, PFMD (Proficy for Discrete Manufacturing),Historian, CIMPLICITY

          Experience on ERP-Proficy Integration and Shop Floor system integrations (Powermax, Kronos, Dell Boomi)

         Expertise on SQL Server, PostgreSQL Databases

         Thingworx 9.1 Knowledge and understanding of ISA 95 would be added advantage

         Linux-experience to handle Thingworx / UCC and Tomcat service hosting and error management

         VB and .Net Technologies

         Should be familiar with MES domain and terminologies

         Should be flexible at working in Rotational shifts schedule

         Supporting/Troubleshooting existing Dot Net desktop based and web-based application.

         Capability to lead team and should have strong customer focus

         Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures

         Creating, scheduling, monitoring jobs, troubleshooting jobs

         Go through logs and trace back to code as to what is going wrong

         Manage and resolve production incidents.  Covers system outages, job failures, system defects, data defects and end user support.

         Execute and manage day-to-day operations via ticketing tools and processes

         Ensure appropriate tool is updated in accordance to SLA specifications with case notes, status updates and case closure information.

         Responsible to test the application features, should have understanding of any testing tool.

 

Qualifications we seek in you! Minimum Qualifications

         B.E./ B.Tech/ MCA or equivalent

 

Preferred Qualifications/ Skills

         Experience in  GE Proficy Workflow 2.5,Historian,Proficy Plant Applications, Thingworx 8.1 ,AWS

         Strong understanding in Relational database concepts

         Good knowledge and work experience of SQL Server , PL/SQL, UNIX Shell Scripting

         Experience with GIT and windows form

         Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus

         Strong written and verbal communication skills

         Flexible to work in shifts on rotation basis.

         Willingness and ability to multi-task.

         Willingness to learn the Product/Platform and associated technologies.

         Should be able to handle client call, manage & mentor team.

         Ability to be learn and apply new processes and tools.

         Technical understanding of products/services and/or ecosystem being supported.

 

The approximate annual base compensation range for this position is [$50,000 to $62,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.