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SalaryJob Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as ourIT Technician Tier 1.5. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Join Intelligent Technical Solutions, a dynamic and growing company, as ourIT Technician Tier 1.5. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic and intermediate server issues.
- Basic and intermediate networking issues.
Job Qualifications:
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices.
Job KPI's:
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- NPS: Scores filled out by clients using the rating system in tickets
- NextTicket Usage: The percentage of tickets that you pick up, modify, and put time into from the NextTicket menu
Compensation:
Pay rate starts at $23.32 up to $26.22/hr and may vary by experience and location.
Pay increase depends on acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
Benefits:
- Paid US Holiday
- Paid Time Off
- Comprehensive Health Plans
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
You may Fast track your application by copying this link and pasting it to a new tab: https://grnh.se/bf0fdbc73us
