Deskside Technician/It Technician/ Field Technician

Title: Deskside support Engineer (Field)

Location: Detroit, Michigan

Key roles and responsibilities

• Soft Skills are a key component for this resource.
• Face to face and remote support
• Experience in handling sr. executives

· Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

· Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.

· Audio Visual support understanding

· Basic level of knowledge on Mac devices

· Perform onsite updates, Configuration changes, or Software installations.

· Provide onsite technical assistance to end users.

· Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.

• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate vendor support (e.g., Hardware vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in emergencies at local sites.
• Provide On-call support if required outside business hours on a rotational basis

Job Type: Full-time

Salary: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Detroit, MI: Relocate with an employer provided relocation package (Required)

Work Location: On the road