It Desktop Support Technician

We are seeking a highly motivated IT Desktop Support Technician to join our team at our facility in Lapeer, MI. The ideal candidate will have a Bachelor's Degree, basic computer skills, and experience with Microsoft. Excellent communication skills are a must.

• Effectively communicate and work with every level of employee from end users to high level managers and Principals
• Determine most effective problem resolution to minimize client downtime
• Provide first level diagnostics and support for Windows client computers, MS Office products including Outlook
• Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure for 300+ users
• Provide installation and basic troubleshooting of 3D drafting products including AutoCAD and Solidworks.
• Install, configure, and support other specialized (departmental) software and provide end user support
• Support remote users accessing virtual desktop infrastructure
• Administer user accounts and security controls within Active Directory
• Image laptops and desktops during initial deployment, maintenance and end of life replacements
• Maintain and complete appropriate records for incident resolution
• Comply with vendor specific maintenance and repair procedures
• Establish and document configurations, installations, etc. Create support documentation appropriately for new issues
• Install and troubleshoot IP phones
• Assist staff in troubleshooting equipment such as web conferencing and AV equipment

• Bachelor's Degree in IT or related field
• One to two years of prior help desk and customer service experience, preferably with a background in the automotive industry
• Excellent communication skills, both written and verbal
• High School diploma or GED equivalent
• Knowledge of basic networking concepts and desktop troubleshooting
• Experience with IT equipment, including servers, networks, telecom, and cloud systems
• Participate in occasional off-hours and weekend support of system upgrades and initiatives
• Advanced skills in Microsoft

You should be proficient in:

• Bachelor's Degree
• Basic Computer Skills
• Cyber Security Programs
• Excellent Communication Skills
• High School / GED
• IT Compliance Requirements (CCPA, GDPR)
• IT Equipment (Servers, Networks, Telecom, Cloud)
• IT Infrastructure Hardware Experience
• Microsoft Excel

Salary info:

$20 - $25 / hr